IT Operations Analyst

Kaeppel Consulting, LLC; Erie (Erie County); Vor Ort; USD 65.000 - 90.000; Vollzeit

Zusammenfassung

Kaeppel Consulting, LLC seeks 3 IT Operations Analysts for on-site support in Erie, PA for a one-year contract. Resource will perform admin and operational tasks under ATSS leadership, focusing on service requests, asset management, and system maintenance.

Responsibilities include configuration, backups, firmware/software updates, documentation, and cross-functional SOP development with CP&M teams. On-site collaboration is required.

Qualifikationen

• Familiarity with ServiceNow requests and intake.
• Familiarity with Infoblox and asset management.
• General networking and systems administration knowledge.

Aufgaben

• Review, analyze, and optimize processes and workflows under supervision.
• Assist in documentation audits and process improvement efforts.
• Provide Tier 1 application and operational support.
• Coordinate asset configuration, backups, and software updates.

Kenntnisse

ServiceNow

Infoblox

Networking

SysAdmin

Backups

Firmware updates

Software updates

Documentation

Asset management

Troubleshooting

Jobbeschreibung

Kaeppel Consulting is in immediate need of 3 IT Operations Analysts to support one of our preferred clients on-site in Erie, PA. The anticipated duration of this position is one year.

Contracted resources will perform administrative and operational support functions under the direction of ATSS administrators and leadership.

Skill Sets Needed

The following are the skill sets needed for the role (s) we are requesting:

• Familiarity with Service Now Requests and intake
• Familiarity with Infoblox, Asset Management
• Familiarity with general networking & Systems Administration
• Login into servers, network devices, and software to perform:
• Configuration
• Backups
• Firmware updates
• Software updates
• Create backup configuration files
• Software installation
• Documentation
• Configure & Troubleshoot Network:
• Devices
• Servers
• Client Application
• Application specific workstations
• Point of contact for dedicated systems, servers, applications, and software.
• Collaborate with CP&M departments with creating SOPs & Process Documents

Asset Management

• Configure and prepare assets for deployment
• Support asset procurement, receiving, and inventory processes
• Maintain asset lifecycle documentation
• Assist with asset decommissioning and disposal activities

Administrative Operations

• Submit and track move, add, and change requests
• Perform recurring maintenance activities
• Execute documentation audits and remediation efforts
• Maintain operational records and task tracking

Support Services

• Provide administrative "hands-and-feet" support
• Deliver departmental Tier 1 application support
• Perform Tier 1 ticket triage and fulfillment
• Escalate issues to appropriate technical resources as needed

Operational Excellence

• Support preventative maintenance initiatives
• Assist with compliance-related activities
• Contribute to documentation and process improvement efforts
• Support knowledge management and cross-training initiatives

Duties and Responsibilities

Under close supervision, this individual is responsible for the review, analysis and optimization of related aspects of current and future processes. Contributes to continuous improvement efforts by assisting in evaluation, development, and support for the implementation of recommended process and system changes. Duties and Responsibilities Analyzes, defines and documents process workflows through user interviews, facilitated workshops and subject matter expert engagement. Participates in the development of future business processes needed to support new products and/or services. Documents future processes to determine how to proactively improve current business for the development of future procedures and models. Examines processes holistically to understand the impact of changes to people, strategy, systems and general business operations. Generates and compiles reports, complete with recommended improvements to business processes and operational procedures. Assists in building the business case for a process or system change and provides input into the change management and implementation.