Information Technology Officer

Oversea-Chinese Banking Corporation; Los Angeles (CA); Sur place; USD 65 000 - 95 000; Plein temps

Résumé du poste

Oversea-Chinese Banking Corp. seeks an IT Officer for our Los Angeles office. The role provides reliable and secure IT infrastructure support for local users and will contribute to IT projects and application rollouts.

You will maintain desktops and networked devices, manage user accounts, handle incidents, and ensure compliance with bank security standards. This on-site position requires strong technical and collaborative skills.

Qualifications

• Experience providing IT support in an enterprise environment.
• Knowledge of security best practices and regulatory requirements.
• Experience with provisioning user accounts and managing access.

Responsabilités

• Keep systems running smoothly and securely.
• Provide first-level technical support and incident handling.
• Maintain security per bank standards and regulatory requirements.
• Install and configure desktops, laptops, printers, mobile devices, and phones.
• Handle user queries, service requests, and incidents.
• Set up new user accounts and password resets.
• Document incidents and requests with logging and follow-up.
• Maintain server room and equipment racks; track assets.
• Coordinate with vendors for service recovery and upgrades.
• Participate in IT projects and application rollouts.

Connaissances

IT support

Incident handling

Security basics

Device setup

User accounts

Vendor coordination

Documentation

Regulatory compliance

Outils

Active Directory

VPN

Ticketing systems

Description du poste

Oversea-Chinese Banking Corp., headquartered in Singapore, is one of the largest Asian banks with approximately US$400 billion in assets. OCBC is one of the world’s most highly rated banks with LT counterparty credit ratings of Aa1/AA-/AA- by Moody’/S&P/Fitch respectively. OCBC has over 420 branches and offices in 19 markets globally.

We are recruiting for an IT Officer for the Los Angeles office. This position will be responsible for providing reliable and secure IT infrastructure and end-user services, while supporting local users on IT needs.

Main Duties

• Keep systems running smoothly, efficiently, and optimally.
• Provide first-level technical support and incident handling.
• Maintain physical and logical security in line with Bank's standards.
• Install and configure desktops, laptops, printers, mobile devices, and phone systems.
• Handle user queries, service requests, and incidents.
• Set up new user accounts, profiles, and resolve password issues.
• Respond promptly to service requests and work through issues to resolution or escalation when necessary.
• Track and document all incidents and requests with proper logging and follow-up.
• Maintain server room and equipment racks, including documentation.
• Manage and track hardware and software assets.
• Work with vendors to support service recovery and system upgrades.
• Participate in global or local IT projects, including rollouts of new applications and technologies.
• Document procedures and policies to meet regulatory requirements.