IT Office Manager & Front Desk Lead

ServiceNet Inc.; Northampton (MA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

403B Matching

Health insurance

Opportunity for advancement

Paid time off

Training & development

Dental insurance

Tuition assistance

Job summary

ServiceNet Inc. in Northampton, MA is hiring an IT Office Manager / Receptionist to run the IT office, greet walk-in visitors, and ensure devices move smoothly from order to return.

The role supports the technical staff and company colleagues by keeping processes organized and the office running efficiently. Ideal candidates will be 2–3 years in office management or customer service, with strong communication and organizational skills, basic IT terminology familiarity, and reliable

Qualifications

• 2–3 years of experience in office management, reception, administration, or a customer service role.
• Friendly, professional greeting of visitors.
• Highly organized with attention to detail and follow-through.
• Familiar with IT support terminology is a plus.
• Must have valid driver’s license and reliable transportation.

Responsibilities

• Welcome walk-in users and manage in-office appointments.
• Manage the IT office, including organization, storage, and supplies.
• Track IT inventory from intake through decommissioning, keeping records accurate.
• Order and receive IT equipment and supplies, following purchasing procedures.
• Prepare equipment for new hires and assist with new-hire orientations.
• Create tickets for walk-in requests and hand off devices to the Helpdesk and MDM teams.
• Keep the IT Helpdesk Manager informed of inventory levels and upcoming equipment needs.

Skills

Office management

Reception

Communication skills

Organizational skills

Customer service

Multitasking

IT terminology familiarity

Tools

Ticketing systems

Inventory management

Job description

ServiceNet Inc. in Northampton, MA is hiring an IT Office Manager / Receptionist to run the IT office, greet walk-in visitors, and ensure devices move smoothly from order to return.

The role supports the technical staff and company colleagues by keeping processes organized and the office running efficiently. Ideal candidates will be 2–3 years in office management or customer service, with strong communication and organizational skills, basic IT terminology familiarity, and reliable