IT Office Manager & Front Desk Specialist

ServiceNet; Northampton (MA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

403B Matching

Health insurance

Opportunity for advancement

Paid time off

Training & development

Dental insurance

Tuition assistance

Job summary

ServiceNet in Northampton, MA is seeking an IT Office Manager / Receptionist to greet visitors, run the IT office, and move equipment from order to return so our tech staff can focus on solving problems. If you’re organized, dependable, and enjoy helping people, this role offers daily impact and growth opportunities.

The full-time position supports IT operations across our offices, requiring strong organizational skills, attention to detail, and comfort with ticketing and asset management.

Qualifications

• 2-3 years of experience in office management, reception, administration, or a customer service role.
• Comfortable greeting and assisting visitors in a friendly, professional way.
• Highly organized with strong attention to detail and follow-through.
• Comfortable with ticketing, ordering, and asset or inventory management systems a plus.
• Strong communication skills.

Responsibilities

• Welcome walk-in users and manage in-office appointments.
• Manage the IT office, including organization, storage, and supplies.
• Track IT inventory from intake through decommissioning, keeping records accurate and up to date.
• Order and receive IT equipment and supplies, following purchasing procedures.
• Prepare equipment and materials for new hires, and facilitate the IT portion of new-hire orientations.
• Process equipment returns, loaners, and swaps so every device is accounted for.
• Create tickets for walk-in requests and hand off devices and technical work to the Helpdesk and MDM teams.
• Keep the IT Helpdesk Manager informed of inventory levels, shortages, and upcoming equipment needs.

Skills

Office management

Customer service

Communication

Organization

Ticketing

Tools

Inventory management systems

Ticketing system

Job description

ServiceNet in Northampton, MA is seeking an IT Office Manager / Receptionist to greet visitors, run the IT office, and move equipment from order to return so our tech staff can focus on solving problems. If you’re organized, dependable, and enjoy helping people, this role offers daily impact and growth opportunities.

The full-time position supports IT operations across our offices, requiring strong organizational skills, attention to detail, and comfort with ticketing and asset management.