IT Office Manager / Receptionist

ServiceNet; Northampton (MA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

403B Matching

Health insurance

Opportunity for advancement

Paid time off

Training & development

Dental insurance

Tuition assistance

Job summary

ServiceNet in Northampton, MA is seeking an IT Office Manager / Receptionist to greet visitors, run the IT office, and move equipment from order to return so our tech staff can focus on solving problems. If you’re organized, dependable, and enjoy helping people, this role offers daily impact and growth opportunities.

The full-time position supports IT operations across our offices, requiring strong organizational skills, attention to detail, and comfort with ticketing and asset management.

Qualifications

• 2-3 years of experience in office management, reception, administration, or a customer service role.
• Comfortable greeting and assisting visitors in a friendly, professional way.
• Highly organized with strong attention to detail and follow-through.
• Comfortable with ticketing, ordering, and asset or inventory management systems a plus.
• Strong communication skills.

Responsibilities

• Welcome walk-in users and manage in-office appointments.
• Manage the IT office, including organization, storage, and supplies.
• Track IT inventory from intake through decommissioning, keeping records accurate and up to date.
• Order and receive IT equipment and supplies, following purchasing procedures.
• Prepare equipment and materials for new hires, and facilitate the IT portion of new-hire orientations.
• Process equipment returns, loaners, and swaps so every device is accounted for.
• Create tickets for walk-in requests and hand off devices and technical work to the Helpdesk and MDM teams.
• Keep the IT Helpdesk Manager informed of inventory levels, shortages, and upcoming equipment needs.

Skills

Office management

Customer service

Communication

Organization

Ticketing

Tools

Inventory management systems

Ticketing system

Job description

Benefits:

• 403B Matching


• Health insurance


• Opportunity for advancement


• Paid time off


• Training & development


• Dental insurance


• Tuition assistance

Full-time

Location: Northampton, MA | Springfield, MA

Pay Rate: $21 per hour

Schedule: Monday – Friday, 9a–5p

Reports to: IT Service Operations Manager

We’re hiring an IT Office Manager / Receptionist to be the welcoming face of ServiceNet IT. You’ll run the IT office, greet and assist walk-in and scheduled visitors, and keep equipment moving from order to return, so our technical staff can focus on solving problems and our colleagues get the support they need. If you’re organized, dependable, and genuinely enjoy helping people, this is a role where you’ll make a daily difference.

Key Responsibilities:

• Welcome walk-in users and manage in-office appointments


• Manage the IT office, including organization, storage, and supplies.


• Track IT inventory from intake through decommissioning, keeping records accurate and up to date.


• Order and receive IT equipment and supplies, following purchasing procedures.


• Prepare equipment and materials for new hires, and facilitate the IT portion of new-hire orientations.


• Process equipment returns, loaners, and swaps so every device is accounted for.


• Create tickets for walk-in requests and hand off devices and technical work to the Helpdesk and MDM teams.


• Keep the IT Helpdesk Manager informed of inventory levels, shortages, and upcoming equipment needs.

Qualifications:

• 2-3 years of experience in office management, reception, administration, or a customer service role.


• Comfortable greeting and assisting visitors in a friendly, professional way.


• Highly organized, with strong attention to detail and follow-through.


• Comfortable with ticketing, ordering, and asset or inventory management systems a plus.


• Strong communication skills.


• Able to manage several tasks at once and stay calm during busy periods.


• Basic familiarity with IT support terminology.


• Patient and professional, even when users are frustrated.


• Valid driver’s license and reliable transportation to maintain regular, punctual attendance and for occasional travel to perform duties in Springfield or other offices as required.

Benefits:

• Generous PTO (time-off) package.


• Comprehensive health and dental insurance plans.


• Life insurance and long-term disability insurance.


• 403(b) retirement plan.


• Tuition remission for eligible classes.


• Public Service Loan Forgiveness (PSLF) eligibility and tuition assistance.


• Opportunities for career development and advancement.


• And much more...