IT Service/Office Manager

FAVORITE OFFICE AUTOMATION LLC; Town of New Castle (NY); On-site; USD 55,000 - 90,000; Full time

Job summary

FAVORITE OFFICE AUTOMATION LLC is seeking an IT Service/Office Manager to coordinate service calls, manage daily and long-term schedules, and supervise office staff. The role requires strong customer service, organizational and communication skills, and proficiency with MS Office and CRM systems.

The successful candidate will oversee project execution, document service orders, and support sales with product knowledge while ensuring quality standards and deadlines are met.

Qualifications

• Background in IT/Telecom is a plus.
• High school diploma, associate’s or bachelor’s degree.
• Demonstrated leadership and customer service.
• Proficient with inventory catalogs and maintaining records.
• Proficient with Microsoft Word and Excel.
• Excellent oral and written communication skills.
• Ability to multi-task under pressure and meet deadlines.
• Knowledge of office management responsibilities and procedures.
• Attention to detail and problem solving.
• Strong organizational and forecasting skills.

Responsibilities

• Manage service calls from customers and coordinate with technicians.
• Coordinate daily schedules and forecast long-term schedules with sales and technical staff.
• Oversee office/administrative staff to ensure quality and deadlines.
• Document service orders and company functions in CRM.
• Prioritize and sequence jobs or projects efficiently.
• Support sales functions with product knowledge.
• Manage project execution within budget, schedule, and scope.
• Track service and project milestones.
• Review records and evaluate performance.
• Schedule service calls with customers and manage technician calendars.

Skills

Customer service

Multitasking

Communication

Time management

Organizational skills

Planning

Forecasting

Problem solving

Leadership

MS Office

Education

High school diploma

Associate’s or bachelor's degree

Tools

CRM

Inventory catalogs

MS Word

MS Excel

Job description

Future Opening: IT Service/Office Manager

Responsibilities

• Manage service calls that come in from customers and either work to correct the issues or schedule an available technician to complete the job or project
• Work with technicians on daily schedule, manage and forecast long term schedule with sales and technical staff.
• Help to manage office, administrative, or other workers to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
• Document service order and other company functions in CRM
• Be able to multitask and determine what order to schedule jobs or projects
• Support company sales functions through product knowledge
• Manage project execution to ensure adherence to budget, schedule, and scope.
• Monitor or track service and project milestones.
• Review records or reports pertaining to activities such as production, monitor work activities, or evaluate performance.
• Works directly with customers to schedule service calls and manage technicians schedules.

Qualifications

• A background/understanding of the IT/Telecommunication industry is a plus.
• High school diploma, associate’s or bachelor’s degree.
• Dynamic leader with a proven track record in customer service.
• Computer literate, proficient with inventory catalogs and keeping detailed records.
• Proficiency with the Microsoft suite of products to include Word and Excel.
• Excellent oral and written communication skills.
• Works well under pressure and manages stressful situations with ease with the ability to multitask.
• Organized, efficient, and results-driven.
• Knowledge of office management responsibilities, systems and procedures.
• Excellent time management skills and ability to multi-task and prioritize work.
• Attention to detail and problem solving skills.
• Strong organizational, planning and forecasting skills.
• Knowledge of business and management principles.
• Computer skills and knowledge of office software packages needed.

Salary

Salary will be based on experience.