IT Manager: Lean & Operational Apps Leader (Global)

Jabil

United States

Remote

USD 110,000 - 170,000

Full time

14 days+

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Job summary

Jabil is seeking an IT Manager to lead the day-to-day delivery of the Lean & Operational Excellence Applications portfolio within Global Applications. You will manage incidents, releases, and compliance for ~30 apps across multiple sites, reporting to the IT Director.

You will be a hands-on leader, partnering with Business Stakeholders, Product Owners and external vendors, owning the lifecycle, roadmaps, and cost control in a regulated manufacturing environment, with global time-zone

Qualifications

Hands‑on experience running or supporting a portfolio of business applications in a multi‑site manufacturing environment.
Practical ITIL working knowledge – incident, problem, change and release management as daily practice, and use of globally, regionally or site‑defined processes.
Ability to size and scope enhancement requests: effort, cost, dependencies, and what can safely be deferred.
Experience working with Lean, continuous improvement or operational excellence processes and the applications that support them (e.g. kaizen and CI tracking, material review, corrective action, shop‑floor improvement tooling) is a strong plus.
Familiarity with regulated/ GxP environments, validated systems and manufacturing operations.
Experience managing contracted or outsourced resources against service levels and statements of work, including a working understanding of software licensing and service contracts.
Previous experience in a matrix or shared‑service/ CoE structure preferred.
Ability to work effectively across time zones and under changing priorities and deadlines, including re‑sequencing or declining work when capacity is committed.

Responsibilities

Run day‑to‑day IT delivery for the applications in the Lean & Operational Excellence tower – incidents, service requests, bug fixes – against agreed service levels
Monitor the tower’s ticket queue and produce the weekly delivery reporting; identify recurring issues and drive them to root‑cause resolution rather than repeat rework
Own change and release coordination for the tower’s applications, minimizing operational disruption and keeping records audit‑ready
Ensure application stability, performance, availability and compliance in a regulated manufacturing environment (GxP where applicable)
Plan and execute application lifecycle work – upgrades, patching, version currency, and retirement of applications that no longer earn their place in the portfolio
Work with business stakeholders, Technical Application Owners and Product Owners to capture enhancement demand, size it, and shape it into clearly defined, costed work packages
Hand approved demands to the delivery team best suited to the work – internal development teams or contracted partners – and hold them to scope, timeline and quality
Track the tower’s run costs and contracted service spend against the budget set by the IT Director; flag variances and capacity constraints early
Provide the cost, effort and dependency inputs needed for business cases prepared by the IT Director or project sponsors
Act as the working‑level IT contact for Lean & Operational Excellence applications for site, regional and global process owners, translating between operational excellence language and application delivery
Execute the tower roadmap agreed with the IT Director, global process owners, as well as internal customers and stakeholders, and contribute the tower’s input into it
Work within Jabil’s enterprise architecture, security, infrastructure and compliance standards, partnering with those teams on the tower’s applications
Lead, coach and develop the tower’s internal team; set priorities, work schedules and performance expectations, and build the capabilities the portfolio needs
Manage the day‑to‑day performance of contracted external resources working on the tower’s applications; escalate commercial and contractual matters to the IT Director and vendor management
Select, develop and evaluate internal and external personnel to keep the tower properly staffed and skilled
Demonstrate a commitment to customer/ business service; anticipate, meet and exceed expectations by solving problems quickly and effectively, making business issues a priority
Understand and work within the global IT strategic direction
Support internal and external audits with evidence, corrective actions, and closure of system non‑conformances
Enforce and follow all applicable procedures and policies within IT and the company
Adhere to all safety and health rules and regulations associated with this position and as directed by leadership
May perform other duties and responsibilities as assigned