IT Manager — Hybrid, Lead Tech & Service Delivery

Goodwill Columbus; Columbus (OH); Hybrid; USD 55.000 - 70.000; Vollzeit

Benefits dieser Stelle

Medical, Dental, Vision

Hybrid work environment

Professional development

Zusammenfassung

Goodwill Columbus seeks an experienced IT Manager to bridge technology and staff, ensuring reliable tools and support. You will lead IT service delivery, coordinate devices, and manage projects that enhance efficiency and service quality.

The role requires strong communication, vendor coordination, and expertise across Microsoft 365 and multi-OS environments. A hybrid work model and competitive pay support the mission-driven organization.

Qualifikationen

• Experience in IT support, service desk operations, or technology management.
• Experience managing support-ticket systems and vendor relationships.
• Bachelor’s degree preferred; related certifications are a plus.

Aufgaben

• Lead IT support and service delivery across the organization.
• Manage requests, service levels, and MSP relationships.
• Coordinate deployment and support of devices and POS systems.
• Maintain inventories and lifecycle management processes.
• Lead technology projects, gather requirements, and manage timelines.

Kenntnisse

IT support & service desk

Project management

Vendor coordination

MS 365 / Windows & macOS

Communication

Ausbildung

Bachelor’s degree preferred

Tools

Microsoft 365

Windows

macOS

iOS/Android

Jobbeschreibung

Goodwill Columbus seeks an experienced IT Manager to bridge technology and staff, ensuring reliable tools and support. You will lead IT service delivery, coordinate devices, and manage projects that enhance efficiency and service quality.

The role requires strong communication, vendor coordination, and expertise across Microsoft 365 and multi-OS environments. A hybrid work model and competitive pay support the mission-driven organization.