IT Manager

Goodwill Columbus; Columbus (OH); Hybrid; USD 55,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Hybrid work environment

Professional development

Job summary

Goodwill Columbus seeks an experienced IT Manager to bridge technology and staff, ensuring reliable tools and support. You will lead IT service delivery, coordinate devices, and manage projects that enhance efficiency and service quality.

The role requires strong communication, vendor coordination, and expertise across Microsoft 365 and multi-OS environments. A hybrid work model and competitive pay support the mission-driven organization.

Qualifications

• Experience in IT support, service desk operations, or technology management.
• Experience managing support-ticket systems and vendor relationships.
• Bachelor’s degree preferred; related certifications are a plus.

Responsibilities

• Lead IT support and service delivery across the organization.
• Manage requests, service levels, and MSP relationships.
• Coordinate deployment and support of devices and POS systems.
• Maintain inventories and lifecycle management processes.
• Lead technology projects, gather requirements, and manage timelines.

Skills

IT support & service desk

Project management

Vendor coordination

MS 365 / Windows & macOS

Communication

Education

Bachelor’s degree preferred

Tools

Microsoft 365

Windows

macOS

iOS/Android

Job description

IT Manager

Location: Columbus, Ohio | Hybrid Schedule Schedule: Full-time, Monday – Friday Starting Pay Range: $55,000 to $70,000 (based on experience)

Help Technology Power Our Mission

At Goodwill Columbus, technology plays an essential role in helping our employees, programs, retail operations, and community services thrive. We are seeking an experienced IT Manager who is passionate about delivering exceptional customer service, leading technology initiatives, and ensuring employees have reliable, effective tools to do their best work.

In this role, you will serve as the bridge between technology and the people who rely on it every day.

WHAT YOU’LL DO

• Lead IT support and service delivery.
• Manage support requests, service levels, and MSP relationships.
• Coordinate deployment and support of computers, mobile devices, printers, POS systems, and IoT devices.
• Maintain technology inventories and lifecycle management processes.
• Lead technology projects including upgrades, implementations, and process improvements.
• Gather business requirements and translate needs into project plans.
• Track project timelines, budgets, risks, and deliverables.
• Develop procedures, documentation, and knowledge-base resources.
• Monitor service metrics and drive continuous improvement.

WHAT YOU’LL BRING

• Experience in IT support, service desk operations, technology management, or a related role.
• Experience managing support-ticket systems and issue resolution.
• Experience leading technology projects and coordinating vendors.
• Strong knowledge of Microsoft 365, Windows, macOS, iOS, and Android environments.
• Excellent project management, communication, and problem-solving skills.
• Ability to explain technical concepts to non-technical audiences.
• Bachelor’s degree preferred.
• CAPM, PMP, ITSM, or related certifications are a plus.

WHY JOIN GOODWILL COLUMBUS

• Competitive compensation and benefits (Medical, Dental, Vision).
• Hybrid work environment.
• Professional development opportunities.
• Meaningful work supporting a mission-driven organization.
• Opportunity to lead technology initiatives that positively impact employees and the community.