MSP Service Delivery Lead - Remote

SherlockTalent; Town of Florida (NY); Hybrid; USD 85,000 - 95,000; Full time

Benefits offered by this job

Remote work options

Competitive salary

Opportunity for professional growth

Job summary

A growing IT service provider seeks an experienced MSP Service Delivery Manager to enhance managed client service operations. The role involves overseeing service delivery, ensuring SLA compliance, and managing client relationships across Microsoft and Cisco environments. Candidates should have at least 5 years of MSP experience, knowledge of Microsoft 365 and Azure, and excellent communication skills. This full-time position is remote or hybrid, offering a competitive salary of $90K.

Qualifications

• 5+ years in MSP service delivery or technical operations leadership.
• Strong knowledge of Microsoft 365 & Azure.
• Experience managing multi-client IT portfolios.

Responsibilities

• Own end-to-end service delivery for managed clients.
• Ensure SLA compliance and KPI attainment.
• Serve as primary operational point of contact for assigned accounts.

Skills

MSP service delivery

Technical operations leadership

Client-facing communication

Education

5+ years in MSP service delivery

8+ years in IT infrastructure

Tools

ConnectWise

Kaseya

Cisco Meraki

Microsoft 365

Job description

A growing IT service provider seeks an experienced MSP Service Delivery Manager to enhance managed client service operations. The role involves overseeing service delivery, ensuring SLA compliance, and managing client relationships across Microsoft and Cisco environments. Candidates should have at least 5 years of MSP experience, knowledge of Microsoft 365 and Azure, and excellent communication skills. This full-time position is remote or hybrid, offering a competitive salary of $90K.