Remote IT Service Delivery Leader — Scale Ops & Rollouts

Patriot Growth Insurance Services, LLC; Fort Washington (Montgomery County); Remote; USD 120,000 - 130,000; Full time

Benefits offered by this job

Medical, Dental and Vision Benefits

Flexible Spending Account (FSA)

Paid Holidays

401(k)

Job summary

A national insurance services firm is seeking an IT Service Delivery Manager to oversee its help desk operations. This fully remote role involves leading the IT Service Desk team, managing daily support activities, and driving service delivery excellence. Candidates should have over 5 years of experience in IT support with demonstrated leadership skills. A competitive salary in the $120,000 - $130,000 range is offered, along with comprehensive benefits including medical, dental, and flexible spending accounts.

Qualifications

• 5+ years of experience in IT support or operations.
• Prior leadership or team management experience preferred.
• Strong experience in managing service delivery operations.

Responsibilities

• Lead and manage the IT Service Desk team.
• Oversee daily support operations and ticket management.
• Establish and manage service delivery KPIs and SLAs.

Skills

IT support

Leadership

Service delivery management

Process improvement

Microsoft 365

Communication skills

Tools

ITSM tools

Job description

A national insurance services firm is seeking an IT Service Delivery Manager to oversee its help desk operations. This fully remote role involves leading the IT Service Desk team, managing daily support activities, and driving service delivery excellence. Candidates should have over 5 years of experience in IT support with demonstrated leadership skills. A competitive salary in the $120,000 - $130,000 range is offered, along with comprehensive benefits including medical, dental, and flexible spending accounts.