IT Liaison & On-Site Tech Support (Hybrid)

California State University, Fresno; Fresno (CA); On-site; USD 69,000 - 101,000; Full time

Job summary

California State University, Fresno seeks a Technology Support Specialist II (TSS-2) to serve as the primary on-site liaison for IT services within the assigned college or division. You will work with the Technology Services team to resolve end-user needs, coordinate central IT resources, and apply best practices to ensure effective service delivery.

The role requires strong customer service, communication, and problem-solving skills, with the ability to work with multiple teams and priorities.

Qualifications

• Equivalent to a bachelor's degree.
• Two years of experience in direct customer support related to technical services.

Responsibilities

• Serve as on-site liaison for IT services and end-user support.
• Coordinate response of central IT resources to support colleges, schools, and divisions.
• Work with the Technology Services team to apply best practices and ensure timely issue resolution.
• Communicate priorities and issues to managers and stakeholders.

Skills

Customer service

Communication skills

Problem solving

Multitasking

Team collaboration

Education

Bachelor's degree

Tools

TDX

Active Directory

Group Policy

DNS/DHCP

PowerShell

Job description

California State University, Fresno seeks a Technology Support Specialist II (TSS-2) to serve as the primary on-site liaison for IT services within the assigned college or division. You will work with the Technology Services team to resolve end-user needs, coordinate central IT resources, and apply best practices to ensure effective service delivery.

The role requires strong customer service, communication, and problem-solving skills, with the ability to work with multiple teams and priorities.