IT Liaison & Technology Support Specialist IV

California State University - Fresno; Fresno (CA); On-site; USD 81,000 - 88,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

CalPERS

Paid holidays

Fee waiver education

Job summary

California State University, Fresno’s Technology Services invites applications for an Information Technology Liaison (Technology Support Specialist IV). This on-site role acts as the IT liaison between faculty, staff and central IT, delivering advanced end-user computing and leading project efforts with a strong focus on service excellence.

The position requires five years of customer support experience, a bachelor’s degree, and expertise with Windows AD, SCCM, JAMF, and ITIL-like practices.

Qualifications

• Equivalent to a bachelor's degree in a related field.
• Five years of experience in a customer support environment supporting technical services or related experience. An advanced degree may substitute for required experience.

Responsibilities

• Serve as IT liaison between faculty, staff and Technology Services.
• Coordinate responses of central IT resources to IT needs of colleges, schools and divisions.
• Lead and participate in projects with strong communication and problem-solving skills.

Skills

Customer service

Communication

Team leadership

End-user computing

Windows Active Directory

macOS

SCCM

JAMF

Networking basics

Emotional intelligence

Education

Bachelor's degree

Tools

Active Directory

SCCM

JAMF

Windows 10+

Job description

California State University, Fresno’s Technology Services invites applications for an Information Technology Liaison (Technology Support Specialist IV). This on-site role acts as the IT liaison between faculty, staff and central IT, delivering advanced end-user computing and leading project efforts with a strong focus on service excellence.

The position requires five years of customer support experience, a bachelor’s degree, and expertise with Windows AD, SCCM, JAMF, and ITIL-like practices.