Information Technology Liaison

California State University, Fresno; Fresno (CA); On-site; USD 69,000 - 101,000; Full time

Job summary

California State University, Fresno seeks a Technology Support Specialist II (TSS-2) to serve as the primary on-site liaison for IT services within the assigned college or division. You will work with the Technology Services team to resolve end-user needs, coordinate central IT resources, and apply best practices to ensure effective service delivery.

The role requires strong customer service, communication, and problem-solving skills, with the ability to work with multiple teams and priorities.

Qualifications

• Equivalent to a bachelor's degree.
• Two years of experience in direct customer support related to technical services.

Responsibilities

• Serve as on-site liaison for IT services and end-user support.
• Coordinate response of central IT resources to support colleges, schools, and divisions.
• Work with the Technology Services team to apply best practices and ensure timely issue resolution.
• Communicate priorities and issues to managers and stakeholders.

Skills

Customer service

Communication skills

Problem solving

Multitasking

Team collaboration

Education

Bachelor's degree

Tools

TDX

Active Directory

Group Policy

DNS/DHCP

PowerShell

Job description

Compensation and Benefits

The anticipated salary hiring range is $5,787 - $6,021per month (Steps 1 – 3), commensurate with qualifications and experience.

The salary range for this classification is $5,787 -$8,430per month.

• This is a full-time, probationary, exempt position.

Positions at Fresno State are to perform their work onsite. Some positions, depending upon University needs and operations, may be eligible for remote work, one day per week, pursuant to Fresno State's remote work guidelines and the CSU policy.

The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here .

Job Summary

Technology Support Specialist II (TSS-2) acts as the designated area liaison and interface between the faculty and staff of the college, school, division, or area assigned, and Technology Services resources and staff. The TSS-2 is the primary on-site presence responding to the end-user IT service needs of employees in the college, school, or division they are assigned to support. The TSS-2 works in conjunction with the Technology Services Service Desk and second-level support teams to meet these needs in the most effective manner. The TSS-2 works under the general direction of the Manager of Technology Support Services and may receive instructions from a Lead TSS working in a Lead role. The TSS-2 shall possess the experience to be fully proficient in performing most or all the duties of their position.

TSS-2 provides first contact resolution, on-site consultation, and coordinates the response of central IT resources to meet the technology needs of colleges, schools, and divisions. These staff serve as technical advisors to the faculty and staff on software and hardware relevant to the specific mission of the organizations they serve. TSS-2 seeks to deliver IT services in a manner aligned with the priorities and practices of the colleges, schools, and divisions they serve, with best practices defined by Technology Services, and with the Technology strategic plan and campus strategic plan.

TSS-2 works both as members of a team supporting the colleges, schools, and divisions, and performs work independently. They participate with colleagues in the definition of best practices and use centrally provided tools and procedures to improve the efficiency and effectiveness of IT service delivery. There may be times when after-hours and weekend work may be required. Other related duties may also be assigned.

The employee shall allocate priority and time to the duties defined below based upon direction from the manager or lead to whom this employee reports. The manager/lead will communicate these priorities and time allocation at least annually and when necessary.

Key Qualifications

• Knowledge of:
  • Service Management Tools (e.g. TDX) for tracking Incidents, Requests, Problems, and Changes.
  • Operating Systems: current Apple Macintosh OS, Linux, Microsoft Windows OS (workstation and server) versions. IOS and other applicable tablet operating systems.
  • Hardware: Intel PC systems, Apple Macintosh systems, iPad, Surface, and other applicable mobile computing devices.
  • Desktop management tools for imaging, configuration management, and policy enforcement (ME).
  • Applications: campus standard applications.
  • Connectivity and network administration tools (Ping, Telnet, DNS, DHCP) for fixed wire and wireless connections.
  • Data administration principles and techniques.
  • Ability to comprehend and apply copyright laws and industry standards.
• Abilities:
  • Strong customer service skills and proactive, customer focused attitude.
  • Effectively communicate (verbal and written) particularly using telephone and email.
  • Strong fault isolation and problem solving.
  • Perform multiple tasks and work according to procedures.
  • Strong interpersonal and influencing skills with ability to engage with different levels in the organization.
  • Proficient use of standard campus applications, desktops, and laptops.
  • Communicate in a timely manner both with area constituents and to be able to keep the manager aware of any issues that could have a negative impact that should be communicated to the CIO.

Education and Experience

• Equivalent to a bachelor's degree in a related field.
• Two years of experience in direct customer support related to technical services or related experience. (Additional experience that demonstrates acquired and successfully applied knowledge and abilities shown above may be substituted for the required education on a year-for-year basis. An advanced degree in a related field may be substituted for the required experience on a year-for-year basis.)

Preferred Qualifications

• Education, Experience, and Qualifications:
  • 4 years' experience in direct customer support related to technical services.
  • Experience in higher education or public sector service with an IT focus.
  • ITIL Foundation Certification, desirable or relevant experience in an ITIL environment.
• Knowledge of:
  • Microsoft Group Policy Objects and Active Directory.
  • Application Deployment Methods and Tools.
  • Scripting languages such as WSH, PowerShell.
• Abilities:
  • Perform system, database, and network maintenance tasks.

Department Summary

Technology Services is empowering Fresno State by strengthening strategic partnerships, elevating user-focused services, and fostering educational and research innovation.

Additional Information

Education Code 89521 Requirements: Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they commit sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended. Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicant’s current and/or former employers to the CSU concerning any substantiated allegations of misconduct.

Jeanne Clery Campus Safety ActNotification

The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of CleryAct crimes for Fresno State for the last three (3) calendar years. Paper copies are available upon request by emailing the Clery Director at [e-mail] .

Under the Clery Act, this position may be designated as a Campus Security Authority (CSA) depending upon the role on campus and/or job duties. If this position is identified by the Director of Clery Compliance as a CSA position, you will be notified via email and will be assigned the appropriate training in CSU Learn.

Per the CSU COVID-19 Vaccination Policy , it is strongly recommended that all employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications. Questions may be sent to [e-mail] .

Following a conditional offer of employment, a background check (including a criminal records check) must be completed satisfactorily before any candidate may start work with California State University, Fresno. Failure to satisfactorily complete the background check may result in the withdrawal of the offer of employment. Current employees who are offered positions on campus will be required to undergo a background check for any position where a background check is required by law or that Fresno State has identified as sensitive.

Fresno State is not a sponsoring agency for staff or management positions. (e.g. H1-B Visas)

Advertised: 24 Sep 2026 Pacific Daylight Time
Applications close: Open until filled

• Unit 9 - CSUEU - Technical Support Services 1