Onsite Technician (IT Lab Support)

Sky Systems, Inc. (SkySys); Carlsbad (CA); On-site; USD 60,000 - 75,000; Full time

Job summary

A technology solutions provider is looking for a dedicated Lab Support professional in Carlsbad, CA. The ideal candidate will have 1–2 years of experience in supporting a GxP environment and a hands-on background in Desktop Support with Manufacturing or Lab IT. Responsibilities include troubleshooting technical issues, maintaining documentation, and ensuring compliance with established standards. Strong understanding of GxP practices and self-motivated work ethic is essential. Join the team to contribute to operational efficiency and continuous improvement initiatives.

Qualifications

• 1–2 years of experience supporting a GxP environment.
• Hands-on Desktop Support experience with Manufacturing/Lab IT.
• Strong documentation and compliance mindset.

Responsibilities

• Troubleshoot technical issues with hardware, software, or systems.
• Support systems in a GxP environment.
• Maintain proper documentation and change control.

Skills

GxP understanding

End User Support Experience

Documentation mindset

Self-motivated

Tools

Windows OS

Microsoft Office Suite

Active Directory

Job description

Onsite address: 1890 Rutherford Rd Ste 200, Carlsbad, CA

Ideal Candidate will have the following Lab Support Experience:

• Understand and follow GxP, GmP and GDP Practices.
• Ensure all quality standards are met to comply with FDA, EMA and CDC standards.
• End User Support Experience

Minimum Required Experience

• 1–2 years of experience supporting a GxP environment
• Hands-on Desktop Support experience with Manufacturing/Lab IT support experience
• Exposure to Computer System Validation (CSV) processes
• Strong documentation and compliance mindset
• Self-motivated with the ability to work independently onsite

Nice-to-Have / Additional Technical Skills

• Solid knowledge of Windows OS (Win10 preferred, Win7 supported)
• Proficiency in Microsoft Office Suite: Word, Excel, Outlook, SharePoint, Skype, Calendar
• Hands-on hardware troubleshooting experience
• Ability to read and understand technical manuals, procedural documentation, and OEM guides
• Familiarity with Active Directory for computer configuration and account management
• Understanding of network basics: LAN/WAN, DNS, proxy servers, firewalls, VPN
• Knowledge of software distribution, patching, and imaging technologies
• Knowledge of IMAC, SLA's, and ITIL practices
• Support for mobile devices, VPN, and remote collaboration tools
• Experience creating build records, backups, and account logs
• Ability to assist with vendor coordination and implementation of lab devices
• Understanding of IQ/OQ activities and lab automation support
• Use of tools like COMAP for patch management and lab device updates

Key Responsibilities

• Troubleshoot technical issues with hardware, software, or systems to ensure smooth operations.
• Support systems in a regulated/compliance-focused environment (GxP, SOPs, CSV, or equivalent).
• Maintain proper documentation and change control for systems and procedures.
• Collaborate with cross-functional teams, including IT, quality, operations, and engineering.
• Maintain and manage system inventories, assets, or equipment records.
• Contribute to operational efficiency and support continuous improvement initiatives.
• Implement and update standard operating procedures (SOPs) or internal documentation to comply with standards.