Lab IT Analyst

PerkinElmer; Trenton (NJ); On-site; USD 50,000 - 70,000; Full time

Job summary

PerkinElmer is seeking a highly motivated Lab IT Deskside support specialist to provide critical support as part of the lab IT service team. You will support customer laboratory IT environments integrated with instrumentation and manage onboarding and asset relocation.

The role requires strong customer service, troubleshooting, and communication skills; experience with Microsoft OS, networking, and validated environments is preferred; you will work onsite in a laboratory setting with PPE.

Qualifications

• Excellent customer service, with ability to listen to and interpret client requests.
• Ability to troubleshoot technology issues and provide effective solutions.
• Strong verbal and written communication skills.
• Able to track and complete tasks for multiple projects under deadlines.

Responsibilities

• Implement, monitor, and provide technical support of customer laboratory IT environments, typically integrated with instrumentation.
• Implement benchtop computing design and processes as specified.
• Administer and ensure connectivity of Windows-based platforms.
• Support operating systems, desktop hardware and peripherals, instrument software, core applications and computer imaging.
• Manage onboarding, retirement, and relocation of equipment.
• Implement Windows security, including permissions and group policies.
• Analyze and implement enhancements to improve desktop platform support.
• Ensure adherence to client policies through reporting and compliance programs.
• Act as technical support contact for instrument vendors.
• Repair and troubleshoot instrument-related computers and escalate issues to client infrastructure teams.
• Support new system validations and change management.
• Create and maintain inventory of lab equipment, PCs, software, and other items.
• Submit weekly reports to team lead by COB Friday.
• Serve as client liaison for software/hardware inquiries.
• Participate in client meetings and provide support across PerkinElmer OneSource practices.
• Demonstrate proper use of office equipment/software after training.
• Maintain training and compliance in health, safety, security, and environmental aspects.

Skills

Customer service

Troubleshooting

Communication

Multi-project handling

Education

High School Diploma (2+ years)

Associate’s degree in a relevant field

Job description

We are looking for a highly motivated Lab IT Deskside support individual to provide critical support as part of a dynamic PerkinElmer lab IT service team.

Job Responsibilities

• Implement, monitor, and provide technical support of customer laboratory IT environments, typically integrated with instrumentation
• Implement customer specified benchtop computing design and processes
• Administer and assures connectivity of customer's Windows based platform
• Support of the operating system, desktop hardware and peripherals, instrument-controlled software, core desktop applications and imagining of computers
• Manage On-boarding, retirement, and relocation of equipment
• Implement Windows based security, including but not limited to: user / group permissions, file / folder permissions, group policies, local security policies, etc.
• Analyze, identify, and implement enhancements, upgrades and/or solutions to improve the overall support of the desktop platform in a timely manner
• Ensure adherence to client's corporate policies through periodic reporting and compliance programs
• Act as the technical support contact for instrument vendor
• Repair and troubleshoot instrument related computers and escalating issues to the client infrastructure teams
• Provide technical support for new system validations and change management efforts
• Create and maintain a physical inventory of lab equipment, PC's, software, and any other information specified by the client
• Submit weekly Engineer reports to the team lead by COB on the last business day of the week
• Act as client Liaison for software/hardware related inquiries
• Participate in client team meetings
• Provide support across all PerkinElmer OneSource practices as required
• Demonstrate appropriate use of office equipment/software after training
• Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job at any time.

Critical Skills

• Excellent customer service skills complemented by an ability to listen to and interpret client requests.
• Ability to troubleshoot technology issues.
• Strong verbal and written communication skills.
• Ability to identify, track and complete tasks for multiple projects under prescribed timeframes.

Basic Qualifications

• High School Diploma with 2+ years of relevant work experience OR
• Associate’s degree in a relevant field

Preferred Qualifications

• Experience with technologies including Microsoft OS, networking, remote computing and backup systems.
• Experience with scientific instrumentation
• Experience in Life Science environment
• Experience in a validated environment
• Experience working in GxP, ISO, and FDA compliant facilities

Working Environment

• Must be able to work in a laboratory, controlled environments requiring personal protective equipment (e.g., lab coat, safety glasses, etc.) in laboratory.
• Job pace may be fast and job completion demands may be high.
• Must be able to remain in a stationary position more than 25% of the time
• The person needs to occasionally move between labs, corridors, adjoining rooms, and buildings onsite Frequently operate on instruments, objects, tools or controls, which will require regularly bending, squatting, stretching and reaching in order to perform in a service function.
• Occasionally move or lift up to 25 pounds (potential for occasional lifting of up to 50 pounds).
• Specific vision abilities required by this position include without limitation, the ability to observe details at close range distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus in order to perform the essential service functions of this position.
• Occasionally operates a computer and other office machinery, such as a calculator, copy machine, and computer printer.
• Employee may be required to handle hazardous waste according to local, state, and federal regulations. Duties may include identifying, handling, generating, accumulating, storing and labeling hazardous waste.
• Potential risk to lab-based hazards including but not limited to extreme temperature, biological materials, and hazardous chemicals.
• May be required to complete Medical Clearance, Respiratory Protection Training, and Fit Testing to wear a respirator as protection against hazards present in the laboratory environment.

The annualcompensation range for this full-time position is $50,000to $70,000. The final base pay offered to the successful candidate will be determined by factors including internal equity, work location, as well as individual qualifications, such as job-related skills, experience, and relevant education or training.