IT Lab Support Technician II — Networking & Desktop Support

New York University; New York (NY); On-site; USD 43,000 - 62,000; Full time

Job summary

New York University is seeking an IT Support Technician to provide basic hardware, software, and applications support for a lab or department with multiple locations. You will monitor LANs and PCs and help ensure the technical infrastructure meets unit requirements.

You may guide junior staff and must communicate clearly, troubleshoot problems, and work independently in a fast-paced university setting, following NYU's commitment to excellence and equity in service.

Qualifications

• Understanding of computing procedures, standards and desktop and network configurations.
• Expertise in systems, network hardware and software.
• Ability to work independently, troubleshoot and communicate clearly in writing and speech.
• Serve as a resource to junior technical support staff on standard procedures.

Responsibilities

• Provide basic hardware, software, and applications support for a lab or department.
• Monitor and oversee the unit's LANs and PCs and related infrastructure.
• May guide junior technical support staff.

Skills

LAN/PC support

Troubleshooting

Customer support

Independent worker

Documentation

Education

High School Diploma

Technical training

Some college

Relevant certification

Job description

New York University is seeking an IT Support Technician to provide basic hardware, software, and applications support for a lab or department with multiple locations. You will monitor LANs and PCs and help ensure the technical infrastructure meets unit requirements.

You may guide junior staff and must communicate clearly, troubleshoot problems, and work independently in a fast-paced university setting, following NYU's commitment to excellence and equity in service.