IT Technician I — Technology Management & User Support

NYU Langone Health; Village of Patchogue (NY); On-site; USD 60,000 - 73,000; Full time

Job summary

NYU Langone Hospital—Suffolk is seeking a Technician I in Information Services for a full-time day shift. The role covers installation, maintenance, and support of end-user infrastructure, including PDAs, PCs, printers, LAN, AV, and videoconferencing.

You will provide Tier 2 support, perform diagnostics, and document solutions. The position requires a BA/BS with 2+ years’ related experience, ability to lift 40 lbs, and may involve nights/weekends.

Qualifications

• To qualify you must have a BA/BS degree with 2 or more years of related experience
• Must be able to lift >= 40 lbs.
• May require nights/weekends/off-peak hours work.

Responsibilities

• Performs additional duties as assigned.
• Technical Skills (End User Device administration/configuration/support/troubleshooting): implement/end-user infrastructure support equipment, software and connectivity for PDAs, PCs, Macintosh and Windows workstations, printers, LAN, AV, video conferencing, telephone.
• Provide over-the-phone and on-site Tier 2 assistance to users: problem identification, instruction, resolution; elevate to Tier 3 when necessary.
• Perform diagnostic checks on desktop computers to maintain machine capabilities and protection from viruses.
• Demonstrate an ability to communicate technical terms and MCIT policies to end users in a service oriented fashion.
• Provide one-on-one instructions/training to end users and the help desk on hardware/software usage.
• Support project planning and installation/upgrade of software, hardware, systems, servers, networks.
• Assist with documentation, journal entries, and ticket tracking in the Front Range system.

Skills

End User Device administration

Troubleshooting

Customer service

ITSM

Remote support

Education

BA/BS degree

Tools

Innotas

Front Range

Video conferencing

Job description

NYU Langone Hospital—Suffolk is seeking a Technician I in Information Services for a full-time day shift. The role covers installation, maintenance, and support of end-user infrastructure, including PDAs, PCs, printers, LAN, AV, and videoconferencing.

You will provide Tier 2 support, perform diagnostics, and document solutions. The position requires a BA/BS with 2+ years’ related experience, ability to lift 40 lbs, and may involve nights/weekends.