IT Intern — Hands-On Helpdesk & Security Training

HR HealthCare; Peach Bottom Township (PA); On-site; USD 22,000 - 25,000; Full time

Job summary

HR HealthCare is seeking an entry-level IT Helpdesk candidate to support users in York, PA. Responsibilities include troubleshooting hardware, software, and network issues, and deploying equipment for new hires.

The role requires basic Windows knowledge, understanding of networking basics, and a customer-service mindset. Onsite work with potential for security-focused projects and ticketing workflows.

Qualifications

• Currently enrolled in or recently graduated from an IT, Computer Science, Cybersecurity, Information Systems, or related program.
• Basic Windows and computer hardware knowledge preferred.
• Basic networking concepts (IP, Wi-Fi, DNS) and connectivity troubleshooting.

Responsibilities

• Assist with troubleshooting hardware, software, network, and user-access issues.
• Set up, configure, and deploy computers, monitors, mobile devices, and other IT equipment.
• Assist with onboarding and offboarding including account setup and equipment preparation.
• Follow security, privacy, and HIPAA requirements in handling systems or information.
• Assist with Microsoft 365, Windows, Active Directory, and endpoint management tasks.
• Maintain IT inventory and equipment records and document requests and resolutions.
• Escalate complex issues to senior IT staff and participate in IT projects.

Skills

Customer service

Troubleshooting

Communication

Organizational skills

Attention to detail

Teamwork

Adaptability

Security awareness

Confidentiality

Willingness to learn

Education

IT-related program enrollment

Tools

Active Directory

Entra ID

Microsoft 365

Ticketing systems

Job description

HR HealthCare is seeking an entry-level IT Helpdesk candidate to support users in York, PA. Responsibilities include troubleshooting hardware, software, and network issues, and deploying equipment for new hires.

The role requires basic Windows knowledge, understanding of networking basics, and a customer-service mindset. Onsite work with potential for security-focused projects and ticketing workflows.