IT Intern

HR HealthCare; Peach Bottom Township (PA); On-site; USD 22,000 - 25,000; Full time

Job summary

HR HealthCare is seeking an entry-level IT Helpdesk candidate to support users in York, PA. Responsibilities include troubleshooting hardware, software, and network issues, and deploying equipment for new hires.

The role requires basic Windows knowledge, understanding of networking basics, and a customer-service mindset. Onsite work with potential for security-focused projects and ticketing workflows.

Qualifications

• Currently enrolled in or recently graduated from an IT, Computer Science, Cybersecurity, Information Systems, or related program.
• Basic Windows and computer hardware knowledge preferred.
• Basic networking concepts (IP, Wi-Fi, DNS) and connectivity troubleshooting.

Responsibilities

• Assist with troubleshooting hardware, software, network, and user-access issues.
• Set up, configure, and deploy computers, monitors, mobile devices, and other IT equipment.
• Assist with onboarding and offboarding including account setup and equipment preparation.
• Follow security, privacy, and HIPAA requirements in handling systems or information.
• Assist with Microsoft 365, Windows, Active Directory, and endpoint management tasks.
• Maintain IT inventory and equipment records and document requests and resolutions.
• Escalate complex issues to senior IT staff and participate in IT projects.

Skills

Customer service

Troubleshooting

Communication

Organizational skills

Attention to detail

Teamwork

Adaptability

Security awareness

Confidentiality

Willingness to learn

Education

IT-related program enrollment

Tools

Active Directory

Entra ID

Microsoft 365

Ticketing systems

Job description

Job Details

Job Location: Plant - York, PA 17402

Salary Range: $16.00 - $18.00 Hourly

Duties & Responsibilities

• Assist with troubleshooting hardware, software, network, and user-access issues.
• Set up, configure, and deploy computers, monitors, mobile devices, and other IT equipment.
• Assist with new employee onboarding, including account setup, equipment preparation, and system access.
• Follow organizational security, privacy, and HIPAA requirements when handling systems or information.
• Support employee offboarding by collecting equipment and assisting with account and access termination.
• Assist with Microsoft 365, Windows, Active Directory, and endpoint management tasks.
• Perform basic troubleshooting for printers, applications, internet connectivity, and peripherals.
• Maintain accurate IT inventory and equipment records.
• Assist with software installations, updates, and system maintenance.
• Help monitor and maintain endpoint security and IT systems.
• Escalate complex technical or security issues to senior IT staff.
• Document support requests, troubleshooting steps, and resolutions.
• Assist with cybersecurity awareness initiatives and other IT projects.
• Perform other IT-related duties as assigned.

QualificationsRequired Skills/Abilities:

• Customer service orientation.
• Strong troubleshooting and problem-solving skills.
• Effective verbal and written communication skills.
• Strong organizational and time-management skills.
• Attention to detail and accuracy.
• Ability to work effectively as part of a team.
• Adaptability and willingness to adjust to changing priorities.
• Strong security awareness and commitment to following security procedures.
• Ability to work independently while knowing when to seek assistance or escalation.
• Ability to maintain confidentiality and follow organizational security and privacy policies.
• Willingness to learn and develop new skills.

Education and Experience:

• Must be currently enrolled in or recently graduated from an IT, Computer Science, Cybersecurity, Information Systems, or related program.
• Previous IT helpdesk, technical support, or internship experience preferred, but not required. Basic understanding of Windows operating systems and computer hardware.
• Basic knowledge of networking concepts such as IP addresses, Wi-Fi, DNS, and connectivity troubleshooting.

Preferred Qualifications

• Familiarity with Active Directory or Entra ID.
• Experience supporting Windows computers or Microsoft 365.
• Basic knowledge of cybersecurity concepts and endpoint protection.
• Experience with ticketing or help-desk systems.
• CompTIA A+, Network+, Security+, or similar coursework/certification.

Physical Requirements:

• Ability to sit and work at a computer for extended periods.
• Ability to frequently use a keyboard, mouse, and other computer equipment.
• Ability to lift and move IT equipment such as laptops, desktop computers, and monitors, when necessary.
• Ability to safely navigate various areas of the facility when providing IT support.