IT Helpdesk Associate — Entry‑Level Tech

CAREL; Manheim (PA); On-site; USD 40,000 - 55,000; Full time

Job summary

CAREL in Manheim, PA, is seeking an entry-level IT Support specialist to provide frontline technical assistance to employees. You will troubleshoot hardware and software issues, configure desktops, laptops, and mobile devices, and manage user accounts and IT assets to maintain a reliable environment.

Ideal candidates possess basic networking knowledge, strong customer service skills, and familiarity with Microsoft products, with opportunities to grow into more advanced IT roles.

Qualifications

• Associate’s degree in Information Technology or related field (or equivalent experience).
• Strong customer service skills.
• Experience working with a wide range of Microsoft products.
• Knowledge of PCs, servers, networking and LAN/WAN environments.

Responsibilities

• Provide first-level technical support for end users via phone, email, and in person.
• Diagnose and resolve IT systems and hardware issues.
• Set up, configure, and deploy desktops, laptops, printers, and mobile devices; manage IT requests through ServiceNow.
• Manage user accounts, permissions, and access (e.g., Active Directory, Microsoft 365).
• Maintain IT assets including servers, switches, routers, and wireless network infrastructure.

Skills

Windows/macOS basics

Microsoft 365 familiarity

Problem solving

Communication & customer service

Time management

Multitasking

Professional conduct

Networking basics

Education

Associate’s degree in IT/CS or related field

Tools

ServiceNow

Job description

CAREL in Manheim, PA, is seeking an entry-level IT Support specialist to provide frontline technical assistance to employees. You will troubleshoot hardware and software issues, configure desktops, laptops, and mobile devices, and manage user accounts and IT assets to maintain a reliable environment.

Ideal candidates possess basic networking knowledge, strong customer service skills, and familiarity with Microsoft products, with opportunities to grow into more advanced IT roles.