Junior Help Desk

CSI Companies; New Castle (PA); On-site; USD 42,000 - 60,000; Full time

Job summary

CSI Companies recently posted a help desk opportunity to support onsite IT operations in Jameson, New Castle, PA. This is an on-site contract position with an immediate start and an expected assignment through October 16 2027 (12 months).

Responsibilities include hands-on desktop and technical support, troubleshooting hardware and software, device setup, password resets, and delivering excellent customer service to hospital staff.

Qualifications

• Strong computer and technical troubleshooting skills.
• Experience in Help Desk, Desktop Support, IT Support, or Technical Support.
• Professional communication and customer service skills.
• Experience with Active Directory is highly preferred.

Responsibilities

• Provide hands‑on desktop and technical support to end users.
• Troubleshoot hardware, software, and workstation issues.
• Assist with device setup, deployment, and installation.
• Support password resets and user access requests.
• Resolve technical issues in a professional and timely manner.
• Deliver excellent customer service to hospital staff.

Skills

Strong computer and technical Troubles

Help Desk

Desktop Support

IT Support

Active Directory

Professional communication

Customer service

Job description

Seeking a help desk representative to support onsite IT operations in Jameson in New Castle, PA.

This is a fully onsite contract opportunity with an immediate start and an expected assignment through October 16 2027 ( 12 month contract)

Responsibilities

• Provide hands‑on desktop and technical support to end users
• Troubleshoot hardware, software, and workstation issues
• Assist with device setup, deployment, and installation
• Support password resets and user access requests
• Resolve technical issues in a professional and timely manner
• Deliver excellent customer service to hospital staff

Requirements

• Local to the New Castle, PA area and able to commute daily
• Strong computer and technical troubleshooting skills
• Experience in Help Desk, Desktop Support, IT Support, or Technical Support
• Professional communication and customer service skills
• Experience with Active Directory is highly preferred

Preferred Experience

• Desktop Support
• Help Desk
• Technical Support
• Active Directory
• Hardware Troubleshooting
• Software Troubleshooting
• Workstation Deployment
• Windows Support

This is an excellent opportunity for someone with strong hands‑on technical support experience who enjoys working directly with end users in a fast‑paced healthcare environment.