Junior IT Help Desk Technician – Onsite

Adelphoi; Latrobe (Westmoreland County); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

403(b) retirement plan

Disability insurance

Life insurance

Relaxed work environment

Paid time off

Job summary

Adelphoi USA Inc. in Latrobe, PA, is seeking an Entry‑Level IT Help Desk Technician to join our youth-focused nonprofit team. You will respond to calls and emails, review service tickets, and assist with desktop, software, and network issues to keep endpoints running smoothly.

Ideal candidates have basic IT knowledge, good problem‑solving skills, and a relevant IT education or training. We offer comprehensive benefits including health, dental, and vision insurance, and a supportive work

Qualifications

• Basic IT knowledge and familiarity with desktop computing, OS, and networks.
• Strong problem-solving skills and ability to ask focused troubleshooting questions.
• Education or training in information technology.

Responsibilities

• Respond to phone calls and emails to create or review service tickets.
• Troubleshoot issues related to software, security, hardware, and network connectivity.
• Collaborate with the IT team on computer upgrades and infrastructure maintenance.

Skills

Desktop computing

Operating systems

Network connectivity

Troubleshooting

Education

Information Technology training/degree

Job description

Adelphoi USA Inc. in Latrobe, PA, is seeking an Entry‑Level IT Help Desk Technician to join our youth-focused nonprofit team. You will respond to calls and emails, review service tickets, and assist with desktop, software, and network issues to keep endpoints running smoothly.

Ideal candidates have basic IT knowledge, good problem‑solving skills, and a relevant IT education or training. We offer comprehensive benefits including health, dental, and vision insurance, and a supportive work