IT Integration Specialist: Onsite Lab & Client Deployments

WEI (Worldcom Exchange, Inc.); Salem (NH); On-site; USD 65,000 - 85,000; Full time

Job summary

WEI is seeking an Integration Specialist to join our hands-on team. You will configure servers, switches, and appliances, perform on-site installations in the Integration Lab and at client locations, and respond to support requests with a focus on quality and efficiency.

You will also maintain documentation, participate in after-hours rotations, and travel as needed to client sites, with a commitment to staying current in rapidly evolving computer technologies and lab environments.

Qualifications

• Strong time management skills and the ability to prioritize work.
• Exquisite attention to detail and accuracy
• Customer service oriented and ability to work with and resolve complex issues.
• Ability to plan and arrange activities.
• Excellent interpersonal communication skills
• Excellent written and verbal communication skills
• Ability to maintain confidential and highly sensitive information.
• Ability to work in a team environment.
• Ability to multi-task
• Ability to manage conflict.
• Capacity to work effectively under pressure.
• Analytical thinking
• Establish productive working relationships at multiple levels within the organization.

Responsibilities

• Perform customer system builds.
• Rack, cable and label servers and other related components in the Integration Lab and at client locations
• Respond to, triage, and resolve tech support requests.
• Perform OS installations with documentation.
• Test and verify hardware and support peripherals to ensure that they meet specifications and requirements by collecting and recording data.
• Participate in the on-call rotation schedule; be available for after hours and weekends.
• Ability to travel with overnight stay.
• Update knowledge and skills to keep up with rapid advancements in computer technology.
• Maintain positive attitude when in the presence of customers and co-workers.
• Work independently

Skills

Time management

Attention to detail

Customer service

Communication

Teamwork

Multi-tasking

Conflict management

Analytical thinking

Data center experience

Education

Bachelor's degree in computer science or related field

CompTIA A+ certification

Job description

WEI is seeking an Integration Specialist to join our hands-on team. You will configure servers, switches, and appliances, perform on-site installations in the Integration Lab and at client locations, and respond to support requests with a focus on quality and efficiency.

You will also maintain documentation, participate in after-hours rotations, and travel as needed to client sites, with a commitment to staying current in rapidly evolving computer technologies and lab environments.