Integration Specialist

WEI (Worldcom Exchange, Inc.); Salem (NH); On-site; USD 65,000 - 85,000; Full time

Job summary

WEI is seeking an Integration Specialist to join our hands-on team. You will configure servers, switches, and appliances, perform on-site installations in the Integration Lab and at client locations, and respond to support requests with a focus on quality and efficiency.

You will also maintain documentation, participate in after-hours rotations, and travel as needed to client sites, with a commitment to staying current in rapidly evolving computer technologies and lab environments.

Qualifications

• Strong time management skills and the ability to prioritize work.
• Exquisite attention to detail and accuracy
• Customer service oriented and ability to work with and resolve complex issues.
• Ability to plan and arrange activities.
• Excellent interpersonal communication skills
• Excellent written and verbal communication skills
• Ability to maintain confidential and highly sensitive information.
• Ability to work in a team environment.
• Ability to multi-task
• Ability to manage conflict.
• Capacity to work effectively under pressure.
• Analytical thinking
• Establish productive working relationships at multiple levels within the organization.

Responsibilities

• Perform customer system builds.
• Rack, cable and label servers and other related components in the Integration Lab and at client locations
• Respond to, triage, and resolve tech support requests.
• Perform OS installations with documentation.
• Test and verify hardware and support peripherals to ensure that they meet specifications and requirements by collecting and recording data.
• Participate in the on-call rotation schedule; be available for after hours and weekends.
• Ability to travel with overnight stay.
• Update knowledge and skills to keep up with rapid advancements in computer technology.
• Maintain positive attitude when in the presence of customers and co-workers.
• Work independently

Skills

Time management

Attention to detail

Customer service

Communication

Teamwork

Multi-tasking

Conflict management

Analytical thinking

Data center experience

Education

Bachelor's degree in computer science or related field

CompTIA A+ certification

Job description

Overview

WEI is a service and solution technology provider that focuses on building quality relationships with clients. Our sales and engineering teams work closely with our clients to optimize their environments and work efficiently by using cutting-edge technologies and best practices. Our clients benefit from our technical talents, value-added services, demonstration labs, knowledge transfer center, integration/testing labs, proof of concept labs and commitment to quality. From solution design through implementation, our sales and technical team will remain focused on providing unwavering support throughout the project.

WEI is your strategic IT partner delivering custom, innovative business technology solutions that deliver real business outcomes. The Integration Specialist position is vital to the overall success of WEI and its customers. You will be part of our hands-on team configuring servers, switches, appliances, network components, on-site installations in the Integration Lab and at client locations.

Responsibilities

• Perform customer system builds.
  • Custom configure out of the box servers.
  • Installation of additional hardware and update firmware
  • RAID/BIOS/UEFI/OOB/OS configurations
• Rack. cable and label servers and other related components in the Integration Lab and at client locations
• Respond to, triage, and resolve tech support requests.
• Perform OS installations with documentation.
• Test and verify hardware and support peripherals to ensure that they meet specifications and requirements by collecting and recording data.
• Participate in the on-call rotation schedule; be available for after hours and weekends.
  • Respond to non-urgent support calls within 4 hours and urgent support calls within 15 minutes.
• Ability to travel with overnight stay.
• Update knowledge and skills to keep up with rapid advancements in computer technology.
• Maintain positive attitude when in the presence of customers and co-workers.
• Work independently

Requirements Or Required Skills/Abilities

• Strong time management skills and the ability to prioritize work.
• Exquisite attention to detail and accuracy
• Customer service oriented and ability to work with and resolve complex issues.
• Ability to plan and arrange activities.
• Excellent interpersonal communication skills
• Excellent written and verbal communication skills
• Ability to maintain confidential and highly sensitive information.
• Ability to work in a team environment.
• Ability to multi-task
• Ability to manage conflict.
• Capacity to work effectively under pressure.
• Analytical thinking
• Establish productive working relationships at multiple levels within the organization.

Physical Requirements

The physical requirements of this position require the ability to walk; sit, stand, use hands; reach with hands and arms; and climb or balance. Additional physical requirements may require the ability to lift up to 50 pounds. Vision requirements include ability to adjust focus, depth perception, peripheral, distance, color and close vision. Willingness to endure on-site work in data centers for extended periods of time.

Education And/or Certifications

Ideally, a candidate should also have a bachelor's degree or further certification in a computer science-related field. IT certifications such as CompTIA A+ is preferred.

EEOC Statement

WEI is an Equal Opportunity Employer: The Company believes that all persons are entitled to equal employment opportunity. The Company will not discriminate or tolerate discrimination against any employee or applicant because of race, color, creed, religion, genetic information, sex, sexual orientation, national origin, age, status with regard to public assistance, marital or veteran status, disability or any other characteristic protected by local, state or federal law.