IT Inside Sales Pro — Grow Key Accounts & Margins

ePlus inc.; Denver (CO); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical benefits

401(k) program

Employee stock purchase plan

Paid time off

Job summary

ePlus Inside Sales Rep (ISR) is a key member of a sales team focused on acquiring, managing, and growing ePlus customer relationships while maximizing margin dollars. The ISR provides hardware, software, and services solutions to customers, driving profitability and a strong customer experience.

The role requires 1+ years in IT or sales, strong communication, and the ability to work independently and collaboratively.

Qualifications

• 1+ years in the IT industry.
• 1+ years of sales or customer service experience.
• Self-motivated, results-oriented team player with outstanding communication and interpersonal skills for building long lasting business relationships.
• Must be a self-starter, able to work independently and collaboratively, and have the ability to handle multiple tasks under tight deadlines.
• Exceptional customer service and communication skills.
• Excellent organizational and prioritization skills with an acute attention to detail.
• Ability to adapt and learn new technologies, products, and processes.
• Ability to problem solve and exercise judgment in determining appropriate course of action.
• Team oriented with a positive attitude.
• Strong Microsoft Office Suite and General Computer Application skills.

Responsibilities

• Research and quote sales opportunities for product and service sales, using all available resources to satisfy customer requirements, while maintaining the most advantageous profit margin.
• Assist with project opportunities as well as support Run Rate Business including quoting, ordering, open order management, and post-order support.
• Coordinate with engineering for BOM design and validation.
• Assist with deal registration and negotiation of pricing.
• Uplift all sales opportunities with warranties, service offerings, accessories and supplies.
• Assist with CRM entries, including opportunities, engineering requests and contract requests.
• Accurately execute and manage customer orders, ensuring successful delivery within customer expectations.
• Utilize customer portals for all customer-required activities such as management of proposal requests, PO receipt confirmations and shipping information management.
• Take a proactive approach to problem resolution at the customer and supplier levels.
• Engage customers, vendors and manufacturer partners to develop and grow relationships.
• Seek opportunities to expand the ePlus footprint within each account.
• Provide customer and sales reporting as required or requested.
• Develop and maintain a working knowledge of the key products and services.
• Be accountable to key ePlus constituents, our vendors and partners.
• Stay current on the programs, promotions and campaigns from our major vendor suppliers in order to sell products and services at the best possible margin to ePlus.
• Always conduct yourself in a professional and considerate manner, with appropriate decorum, in all oral and written communications with customers both internal and external, be a credit to ePlus and reflect positively on your sales team

Skills

IT industry experience

Sales experience

Customer service experience

Communication skills

Independent / self-starter

Multi-tasking

Team player

MS Office proficiency

Tools

CRM software

MS Office

Job description

ePlus Inside Sales Rep (ISR) is a key member of a sales team focused on acquiring, managing, and growing ePlus customer relationships while maximizing margin dollars. The ISR provides hardware, software, and services solutions to customers, driving profitability and a strong customer experience.

The role requires 1+ years in IT or sales, strong communication, and the ability to work independently and collaboratively.