IT Infrastructure & Support Specialist

Harris Teeter

Pennsylvania

On-site

USD 70,000 - 80,000

Full time

5 days ago

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Job summary

ProSoft is seeking a capable IT Helpdesk/Technical Support Specialist for our Pennsylvania team. You will serve as frontline contact for ProSoft clients, respond to support tickets and calls, and diagnose software issues in collaboration with the tech support team.

Responsibilities include administering Windows Server, Active Directory, DNS, and enterprise services; supporting Remote Desktop Services and identity access with Entra ID, SSO and MFA; managing VMware environments; creating

Qualifications

Bachelor’s degree in HR, accounting, business or related field.
Experience with AP and payroll processes.
Excellent customer service and communication skills.
Able to build rapport with clients over the phone.
Strong analytical and problem-solving abilities.
Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

Respond to support tickets and phone inquiries as frontline contact.
Diagnose software issues and collaborate with tech support to resolve problems promptly.
Administer and optimize Windows Server, Active Directory, DNS, storage and core services.
Support and troubleshoot Remote Desktop Services environments.
Implement and manage identity and access management solutions (Entra ID, SSO, MFA).
Support VMware-based virtual infrastructure and DR planning.
Provide operational support for SQL Server including maintenance and backups.
Develop PowerShell automation for admin tasks and reporting.
Implement Self-Service Password Portal for users.
Escalate issues to development with clear supporting details.
Prioritize requests to minimize downtime and ensure customer satisfaction.