Technical Support Specialist - Ambler, PA

MissionHires; United States; On-site; USD 50,000 - 70,000; Full time

Job summary

MissionHires is seeking a Technical Support Specialist to join their help desk support team. In this position, you will answer complex questions about hardware and assist customers with troubleshooting. Experience in a related field or an IT/computer science degree is required.

Your role involves handling customer interactions, including frustrated individuals, so a calm demeanor is crucial. Familiarity with ticket systems and Microsoft tools is expected. This role allows for impactful customer interactions and the chance to solve complex hardware issues.

Qualifications

• Several years of experience in technical support or related field.
• Ability to handle customer frustration calmly.
• Comfortable using various software for ticketing and client management.

Responsibilities

• Help customers troubleshoot issues with their hardware.
• Transfer customers to another department or specialist when necessary.
• Order replacement products or components.
• Track customers helped in our support database.

Skills

Customer service

Technical troubleshooting

Ticket system usage

Microsoft Active Directory

Microsoft Outlook

Education

Degree in information technology or computer science

Job description

We are looking for a new Technical Support Specialist to become a part of our help desk support team. In this position, you answer complex questions about our hardware, so you should have several years of experience in a related field or a degree in information technology or computer science. You will deal with customers on a daily basis, and may occasionally deal with frustrated individuals, so you must be able to remain calm as you help them solve the problem. You should be comfortable using a ticket system and Microsoft Active Directory and Outlook to deal with clients.

Responsibilities

• Help customers troubleshoot issues with their hardware
• Transfer customers to another department or specialist when necessary
• Order replacement products or components
• Track customers helped in our support database

Requirements

• Help customers troubleshoot issues with their hardware
• Transfer customers to another department or specialist when necessary
• Order replacement products or components
• Track customers helped in our support database