Help Desk Administrator

IPsoft Inc.; New York (NY); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Care

Short Term Disability Insurance

Long Term Disability Insurance

Job summary

A leading IT solutions provider is seeking an IT Support Specialist in New York City to provide technical support to end users. This role involves troubleshooting hardware and software issues, managing user requests, and enhancing documentation for future reference. The ideal candidate will exhibit strong customer service skills and a methodical approach to solving technical problems.

Qualifications

• Excellent communication and customer service skills.
• Ability to extract information from end users.
• Demonstrated knowledge of troubleshooting software and hardware.

Responsibilities

• Provide end user support for Windows environments.
• Handle and resolve issues via tickets and onsite.
• Support VPN connectivity and document issues in tickets.

Skills

Communication

Customer Service

Troubleshooting

Job description

IPsoft automates IT and business processes for enterprises across a wide range of industries. Through our portfolio of world leading autonomic and cognitive solutions we provide services that deliver clear outcomes and allow our clients to secure competitive advantage. Headquartered in New York City, IPsoft has offices in 14 countries across the world and serves more than 500 of the world’s leading brands directly as well as more than half of the largest global IT services providers.

Job Description

• Provide support for end users in Windows XP, Windows 7 & Windows 8 in domain environments.
• Handle and resolve end user issues via telephone, incoming tickets and onsite support within SLA.
• Responsibilities include break/fix, new build outs and escalation of level 2 calls, Active Directory administration, BES administration, SAP support, VMWare support, mobile phone/tablet support, proprietary software support.
• Support VPN connectivity and utilize remote tools to facilitate efficient resolution of issues.
• Modify and troubleshoot group policy, SMTP, login scripts and NDR based troubleshooting.
• Properly document all issues in tickets and update knowledge base articles for other engineers.

Qualifications

• Candidates must have excellent communication, customer service skills and the ability to extract information from end users to resolve network, server and computer related hardware/software issues.
• Candidate must be able to ask questions to determine the scope of what they are troubleshooting.
• Candidates must demonstrate knowledge and methodical trouble shooting skills for software, hardware and networking issues.
• Test and report errors in company internal systems and tracking tools.

Additional Information

• Medical Insurance, Dental Insurance and Vision Care

• Short Term and Long Term Disability Insurance