IT Helpdesk Work-Study Student — AM Shifts

LM Wind Power / GE; City of Schenectady (NY); On-site; USD 11,000 - 16,000; Full time

Job summary

Union College in Schenectady, NY seeks ITS Helpdesk work-study student for Fall 2026. Start fall term with AM shifts; provides tier-one support, setup and walk-in assistance in Schaffer Library & Peschel Computer Center.

Position emphasizes confidentiality and professional interaction with faculty, staff, and students, with potential for leadership of new student workers. Hours are limited to fall, winter, and spring terms.

Qualifications

• PC and Mac software/hardware basics, plus mobile devices knowledge.
• Available in 2-hour blocks Mon–Fri between 8:00 a.m. and 6:00 p.m., AM shifts preferred.
• Positive, professional attitude with initiative and motivation.
• Strict confidentiality about information seen on duty.

Responsibilities

• Tier-one telephone support
• Greeting and assistance for walk-ins
• Troubleshoot hardware and software
• Deliver and set-up computers, monitors, printers, and peripherals
• Inventory and stock management, including locating, counting, moving, cleaning, and recycling
• General office duties, including back-up at Reception or Operations
• Interact with faculty, staff, and students
• Assist in department events and set-up
• Potential management, scheduling, and/or training of new student workers

Skills

PC & Mac basics

Mobile devices

Job description

Union College in Schenectady, NY seeks ITS Helpdesk work-study student for Fall 2026. Start fall term with AM shifts; provides tier-one support, setup and walk-in assistance in Schaffer Library & Peschel Computer Center.

Position emphasizes confidentiality and professional interaction with faculty, staff, and students, with potential for leadership of new student workers. Hours are limited to fall, winter, and spring terms.