Part-Time IT Support Desk Assistant (Student)

Albany State University; Albany (GA); On-site; USD 16,531 - 20,664; Part time

Job summary

Albany State University is seeking a Federal Work Study - ITS Technical Support Student Assistant on its West/East Campus locations in Albany, GA. The role is a part-time, temporary student position supporting the Technical Support team with various computer and technology tasks.

Responsibilities include greeting visitors, troubleshooting Wi-Fi, BannerWeb, D2L/GAView, and email access, and assisting with moving and setting up workstations and AV equipment.

Qualifications

• Basic computer, printer, and mobile device skills.
• Good customer service skills.
• Ability to learn and perform duties professionally.

Responsibilities

• Greet walk-ins with professionalism.
• Troubleshoot issues including: Asurams-SECURE Wi-Fi, BannerWeb, D2L/GAView, Email access.
• Relocate and install computer workstations, printers, and phones.
• Break down computers to consign for surplus.
• Occasionally assist Inventory with warehouse deliveries.
• Occasionally assist A/V team with events and classroom support.

Skills

Basic computer skills

Customer service

Willingness to learn IT

Education

Current Albany State student (6+ undergrad credits or 3+ grad credits)

Job description

Albany State University is seeking a Federal Work Study - ITS Technical Support Student Assistant on its West/East Campus locations in Albany, GA. The role is a part-time, temporary student position supporting the Technical Support team with various computer and technology tasks.

Responsibilities include greeting visitors, troubleshooting Wi-Fi, BannerWeb, D2L/GAView, and email access, and assisting with moving and setting up workstations and AV equipment.