IT Helpdesk Technician — User Support Pro
Iowanation
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Job summary
Iowanation is seeking a User Support Technician to provide technical assistance to end-users, triage helpdesk tickets, and resolve hardware, software, and network issues. The role focuses on maintaining smooth IT operations through prompt troubleshooting and clear documentation.
Responsibilities include installing and configuring software/hardware, monitoring system health, assisting new employees, and escalating complex problems as needed. Strong communication and teamwork are essential.
Qualifications
- Associate’s degree in Information Technology, Computer Science, or related field, or equivalent work experience.
- Previous experience in a technical support or helpdesk role, with troubleshooting processes.
- Experience with ticketing systems, software installations, and basic network configurations preferred.
- Experience with Active Directory, Microsoft 365, and other enterprise applications.
Responsibilities
- Provide end-user support for hardware, software, and network issues.
- Triages and resolves helpdesk tickets promptly.
- Install, configure, and maintain software and hardware.
- Monitor IT systems health and prevent issues.
- Assist new employees with setup of workstations.
- Escalate complex problems to senior IT staff.
- Maintain records of support requests and resolutions.
- Ensure proper documentation of issues and solutions.
Skills
Education
Tools
Job description
Iowanation is seeking a User Support Technician to provide technical assistance to end-users, triage helpdesk tickets, and resolve hardware, software, and network issues. The role focuses on maintaining smooth IT operations through prompt troubleshooting and clear documentation.
Responsibilities include installing and configuring software/hardware, monitoring system health, assisting new employees, and escalating complex problems as needed. Strong communication and teamwork are essential.
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