IT Helpdesk Technician – Fast User Support

Iowa Tribe of Oklahoma; Perkins (OK); On-site; USD 38,000 - 52,000; Full time

Job summary

Iowa Tribe of Oklahoma is seeking a User Support Technician to provide frontline IT assistance for end-users. The role focuses on triaging helpdesk tickets, diagnosing hardware, software, and network issues, and delivering prompt solutions to minimize downtime.

The successful candidate will work with Windows environments, assist with device setup, software installations, and documentation of issues and resolutions while adhering to IT policies and procedures in a tribal IT setting.

Qualifications

• Associate degree in Information Technology, Computer Science, or equivalent.
• Experience in a technical support or helpdesk role with troubleshooting processes.
• Experience with ticketing systems and basic network configurations.
• Experience with Active Directory, Microsoft 365, and other enterprise applications.

Responsibilities

• Provide technical support to end-users for hardware, software, and network issues.
• Triage and prioritize incoming helpdesk tickets.
• Install, configure, and maintain software and hardware systems.
• Perform system updates and upgrades for optimal performance.
• Assist users with login issues and access.
• Maintain records of support requests and resolutions.
• Escalate complex problems to higher-level IT staff or vendors.

Skills

Troubleshooting

Windows OS

Hardware

Ticketing systems

Networking basics

Software installation

Documentation

Security best practices

Communication skills

Teamwork / Collaboration

Remote desktop tools

Education

Associate's degree or equivalent

Helpdesk experience

AD & Microsoft 365 familiarity

Tools

Active Directory

Microsoft 365

Helpdesk software

Job description

Iowa Tribe of Oklahoma is seeking a User Support Technician to provide frontline IT assistance for end-users. The role focuses on triaging helpdesk tickets, diagnosing hardware, software, and network issues, and delivering prompt solutions to minimize downtime.

The successful candidate will work with Windows environments, assist with device setup, software installations, and documentation of issues and resolutions while adhering to IT policies and procedures in a tribal IT setting.