Helpdesk Technician - 3rd Shift - IT Technician 7-E9

Michigan; Michigan; On-site; USD 42,000 - 64,000; Full time

Job summary

Department of Technology, Management and Budget (DTMB) is seeking an IT Technician to support State of Michigan employees and partners. You will log and track IT requests, investigate issues, and provide technical assistance for technology implementations.

Responsibilities include diagnosing, escalating when needed, installing software, and troubleshooting workstations and related hardware while answering technical phone lines. View the position description here: ITT 7-E9.

Qualifications

• Possession of a certificate in information systems, data processing, electronics technology, mainframe operations, or microcomputer systems gained through completion of a one-year, college level curriculum.

Responsibilities

• Log and track requests from clients and partners.
• Investigate, evaluate and resolve reported IT issues and requests.
• Provide technical assistance in implementing technology and automation initiatives.
• Perform initial diagnosis and determine escalation needs.
• Install and maintain software; troubleshoot workstations and related hardware.
• Answer technical phone lines and support users.

Skills

IT support

Incident management

Troubleshooting

Customer service

Phone support

Education

One-year certificate in information systems or related

Job description

About DTMB

The Department of Technology, Management and Budget supports the business operations of state agencies through a variety of services, including building management and maintenance, information technology, centralized contracting and procurement, budget and financial management, space planning and leasing, construction management, motor vehicle fleet operations, and oversight of the state retirement systems.

About this position

Member of the team responsible for providing IT support to State of Michigan employees and partners. Log and track requests received from clients. Investigate, evaluate and resolve reported support issues and requests. Responsible for providing technical assistance in the implementation of technology and automation initiatives. Responsibilities including, but not limited to: log, categorize, prioritize incidents, perform initial diagnosis and determine if escalation is necessary, installing and maintaining software, serving as a troubleshooter in the implementation and use of workstations and associated software and hardware; and answering technical phone lines.

View the position description here: ITT 7-E9

Additional Requirements and Information

In accordance with federal law, all new employees must provide proof of eligibility to work in the United States within three business days of beginning employment. DTMB Human Resources uses E-Verify in conjunction with the federal I-9 form to verify authorization of employment. DTMB does not participate in STEM-OPT

Education

Possession of a certificate in information systems, data processing, electronics technology, mainframe operations, or microcomputer systems gained through completion of a one-year, college level curriculum.

Experience

• Information Technology Technician 7
  No specific type or amount is required.
• Information Technology Technician 8
  One year of experience equivalent to an Information Technology Technician 7.
• Information Technology Technician E9
  Two years of experience equivalent to an Information Technology Technician, including one year equivalent to an Information Technology Technician 8. Significant on-the-job or other technical training that can be shown to provide the required knowledge of information systems equivalent to that gained through completion of a one-year, college level curriculum may be substituted for the post-secondary certificate. Possession of an associate's degree in information systems, data processing, electronics technology, or microcomputer systems may be substituted for one year of information technology technician work experience.

View the job specifications at: https://www.michigan.gov/mdcs/-/media/Project/Websites/mdcs/JOBSPECS/I/InformationTechnologyTechnician.pdf