Helpdesk Technician - 3rd Shift - IT Technician 7-E9

State of Michigan; Dimondale (MI); On-site; USD 42,000 - 66,000; Full time

Job summary

The State of Michigan's Department of Technology, Management and Budget seeks an Information Technology Technician to support state employees and partners. Responsibilities include logging and tracking requests, diagnosing issues, and implementing technology initiatives.

You will install and maintain software and assist with workstations and related hardware, answering technical lines as needed. Eligibility details and employment verification are required; CTMB emphasizes reliable support and

Qualifications

• Log and track requests from clients and provide initial diagnosis.
• Provide technical assistance in implementing technology and automation initiatives.
• Install and maintain software on workstations and related hardware.
• Answer technical phone lines and escalate when needed.

Responsibilities

• Log, categorize, and prioritize incidents or requests.
• Perform initial diagnosis and determine if escalation is necessary.
• Install and maintain software on workstations and related hardware.
• Serve as a troubleshooter in the use of technology for staff.

Skills

IT support

Troubleshooting

Incident logging

Phone support

Education

Certificate in information systems / data processing / electronics technology / mainframe operations / microcomputer systems

Tools

Software installation

Hardware maintenance

Workstations

Job description

About DTMB:

The Department of Technology, Management and Budget supports the business operations of state agencies through a variety of services, including building management and maintenance, information technology, centralized contracting and procurement, budget and financial management, space planning and leasing, construction management, motor vehicle fleet operations, and oversight of the state retirement systems.

About this position:

Member of the team responsible for providing IT support to State of Michigan employees and partners. Log and track requests received from clients. Investigate, evaluate and resolve reported support issues and requests. Responsible for providing technical assistance in the implementation of technology and automation initiatives. Responsibilities including, but not limited to: log, categorize, prioritize incidents, perform initial diagnosis and determine if escalation is necessary, installing and maintaining software, serving as a troubleshooter in the implementation and use of workstations and associated software and hardware; and answering technical phone lines.

View the position description here: ITT 7-E9

Additional Requirements and Information

In accordance with federal law, all new employees must provide proof of eligibility to work in the United States within three business days of beginning employment. DTMB Human Resources uses E-Verify in conjunction with the federal I-9 form to verify authorization of employment. DTMB does not participate in STEM-OPT.

Education

Possession of a certificate in information systems, data processing, electronics technology, mainframe operations, or microcomputer systems gained through completion of a one-year, college level curriculum.

Experience

Information Technology Technician 7

No specific type or amount is required.

Information Technology Technician 8

One year of experience equivalent to an Information Technology Technician 7.

Information Technology Technician E9

Two years of experience equivalent to an Information Technology Technician, including one year equivalent to an Information Technology Technician 8. Significant on-the-job or other technical training that can be shown to provide the required knowledge of information systems equivalent to that gained through completion of a one-year, college level curriculum may be substituted for the post-secondary certificate.

Possession of an associate's degree in information systems, data processing, electronics technology, or microcomputer systems may be substituted for one year of information technology technician work experience.

View the job specifications at: https://www.michigan.gov/mdcs/-/media/Project/Websites/mdcs/JOBSPECS/I/InformationTechnologyTechnician.pdf