IT Helpdesk Technician: Rapid Troubleshooting & Client Support

The Reynolds and Reynolds Company; Raleigh (NC); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with up to 6% matching

Paid holidays, vacation, sick days

Job summary

Reynolds and Reynolds subsidiaries seek an IT Helpdesk Support Technician to be the first contact for customers, guiding them through troubleshooting and resolving issues quickly. You will document problems in Proton's ticketing system and assist with desktop hardware replacements.

Requirements include 2–3 years in IT Helpdesk, IT certifications, Windows Active Directory experience, and familiarity with printers, scanners, wireless issues, and network devices.

Qualifications

• 2–3 years in IT Helpdesk or desktop support.
• IT certifications or technical education required.
• Experience with Windows Active Directory domains.
• Familiar with printing, scanning, and wireless troubleshooting.
• Experience with ticketing systems.
• Knowledge of Microsoft Server products and Exchange.

Responsibilities

• Document problems, troubleshooting steps, and resolutions in Proton's ticketing system.
• Troubleshoot and replace failed computing hardware (PCs, laptops).
• Work with switches, routers, and firewalls and understand their roles.

Skills

Customer service

Troubleshooting

Documentation

Education

IT certification or technical education

Tools

Active Directory

Ticketing system

Printer issues

Networking devices

Job description

Reynolds and Reynolds subsidiaries seek an IT Helpdesk Support Technician to be the first contact for customers, guiding them through troubleshooting and resolving issues quickly. You will document problems in Proton's ticketing system and assist with desktop hardware replacements.

Requirements include 2–3 years in IT Helpdesk, IT certifications, Windows Active Directory experience, and familiarity with printers, scanners, wireless issues, and network devices.