Helpdesk Support Technician: Rapid-Resolution IT Specialist
The Reynolds and Reynolds Company
An application made for this job — a tailored resume and cover letter that speak straight to the posting.
Job summary
Proton Dealership IT, an affiliate of Reynolds and Reynolds, seeks a customer-focused IT Helpdesk Support Technician to be the first point of contact for clients, guiding them through troubleshooting and rapid resolution. You will document issues in Proton's ticketing system and troubleshoot hardware and network equipment to restore services quickly.
Responsibilities include documenting problems, resolving hardware issues on desktops and laptops, and collaborating with teams to maintain strong
Qualifications
- 2–3 years in an IT Helpdesk/Desktop Support role.
- IT certifications or technical education required.
- Knowledge and experience with Windows Active Directory domains required.
- Must be seasoned with ticketing systems.
- Expertise with printer troubleshooting (network and local), scanner troubleshooting (network and local), and wireless troubleshooting.
- Familiarity with networking devices and troubleshooting switches, routers and firewalls.
- Knowledge of Microsoft Servers lineup of products Windows Server 2003, 2008, 2012 and Microsoft Exchange Server 2007, 2010, 2013.
Responsibilities
- Thoroughly documenting problems, troubleshooting steps, and resolution via Proton's ticketing system
- Troubleshoot and replace failed computing hardware on both desktop PCs and laptop computers (motherboards, NICs, video cards, laptop monitors, laptop keyboards, etc.)
- Work with troubleshooting switches, routers, and firewalls while maintaining a firm understanding of their roles
Skills
Education
Job description
Proton Dealership IT, an affiliate of Reynolds and Reynolds, seeks a customer-focused IT Helpdesk Support Technician to be the first point of contact for clients, guiding them through troubleshooting and rapid resolution. You will document issues in Proton's ticketing system and troubleshoot hardware and network equipment to restore services quickly.
Responsibilities include documenting problems, resolving hardware issues on desktops and laptops, and collaborating with teams to maintain strong
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