Healthcare IT Support Specialist I

Kids for the Future; Miami (FL); On-site; USD 25,000 - 28,000; Full time

Job summary

Kids for the Future is seeking a dedicated IT service desk professional in Miami to provide first-line technical support for employees. You will troubleshoot endpoints, identity access, collaboration tools, and business applications, documenting incidents and coordinating with Security and Systems teams for reliable operations.

Responsibilities include onboarding/offboarding, device provision, and assisting with HIPAA-aligned data handling.

Qualifications

• Associate degree in IT/CS or equivalent practical experience.
• 2+ years in an IT support or service desk role.
• Healthcare experience is strongly preferred.
• Experience with Windows 10/11 administration and Microsoft 365 basics.
• Knowledge of Entra ID/Azure AD and Intune is desirable.

Responsibilities

• Monitor and triage requests via phone, email, and JSM; meet SLAs.
• Document steps taken, root cause, and resolution clearly.
• Escalate unresolved issues with full context to resolver groups.
• Support Windows devices, peripherals, and printers; perform break/fix and imaging.
• Provision devices and assist with enrollment and backups.
• Assist with mailbox access, permissions, and collaboration tools.

Skills

Customer service

Communication

Organizational skills

Education

Associate degree in IT/CS

Tools

Windows 10/11 admin

Microsoft 365 admin

Entra ID/Azure AD

Microsoft Intune

Defender for Endpoint

PowerShell

Job description

Kids for the Future is seeking a dedicated IT service desk professional in Miami to provide first-line technical support for employees. You will troubleshoot endpoints, identity access, collaboration tools, and business applications, documenting incidents and coordinating with Security and Systems teams for reliable operations.

Responsibilities include onboarding/offboarding, device provision, and assisting with HIPAA-aligned data handling.