Tier 1 Help Desk Specialist - IT Support & Diagnostics

Chenega Corporation; Arlington (TX); On-site; USD 48,000 - 70,000; Full time

Job summary

Chenega Corporation in Arlington, TX seeks a Tier 1 Help Desk Analyst to provide first-level IT support, diagnose issues, and manage user accounts. This role supports both unclassified and classified systems and requires strong communication and customer service skills.

The ideal candidate will have an Associate degree or 2+ years of relevant experience, DoD IAT II certification, and TS clearance with SCI eligibility preferred.

Qualifications

• Associate degree or 2+ years of relevant experience.
• DoD IAT Level II Certification required.
• Top Secret with SCI eligibility preferred.

Responsibilities

• Answer calls and provide first-level user support and diagnostics.
• Manage accounts, password services, and access provisioning.
• Perform initial troubleshooting and document incident details in the ticketing system.
• Coordinate with Tier 2 and other teams to restore services quickly.
• Maintain compliance with Service Level Objectives (SLOs) and update knowledge bases.

Skills

Customer service

Verbal and written communication

Hardware and software troubleshooting

Security fundamentals

Incident ticket tracking

Education

Associate degree

Tools

Ticketing system

Job description

Chenega Corporation in Arlington, TX seeks a Tier 1 Help Desk Analyst to provide first-level IT support, diagnose issues, and manage user accounts. This role supports both unclassified and classified systems and requires strong communication and customer service skills.

The ideal candidate will have an Associate degree or 2+ years of relevant experience, DoD IAT II certification, and TS clearance with SCI eligibility preferred.