IT Helpdesk Associate II — Endpoint & Teams Pro

1-800 Contacts; Draper (UT); Hybrid; USD 34,000 - 48,000; Full time

Benefits offered by this job

Free eye exams

Lenses discounts

401(k) match

Flexible PTO

Onsite gym

Free snacks

Job summary

SeekWell is seeking a Helpdesk Associate to support internal users and our vision-care initiatives. You’ll diagnose issues, manage devices, and keep systems running smoothly across Windows, macOS, iOS, and Android.

In this role, you’ll administer Intune, assist with Microsoft 365, and mentor junior technicians while contributing to a culture built on customer-first values. This on-site position in Draper, UT offers a collaborative environment and strong benefits.

Qualifications

• 3–5 years of IT support or endpoint management experience.
• Extensive experience supporting Windows 11, macOS, iOS, and Android.
• Strong Microsoft Intune experience including policy, configuration, and enrollment.
• Experience with Microsoft 365 and Teams Rooms hardware and software.
• Security-minded with endpoint security and device compliance.

Responsibilities

• Provide Level 2 support for Windows, macOS, iOS, and Android.
• Serve as escalation point for Level 1 technicians.
• Administer Intune policies, configurations, and device enrollment.
• Support Microsoft 365 apps and Teams Rooms hardware.
• Troubleshoot network and connectivity issues.
• Create knowledge articles and mentor junior staff.

Skills

Windows 11 support

Intune management

Microsoft 365 support

Teams Rooms support

Networking basics

Tools

Microsoft Intune

Active Directory

DNS/DHCP

Microsoft 365

Job description

SeekWell is seeking a Helpdesk Associate to support internal users and our vision-care initiatives. You’ll diagnose issues, manage devices, and keep systems running smoothly across Windows, macOS, iOS, and Android.

In this role, you’ll administer Intune, assist with Microsoft 365, and mentor junior technicians while contributing to a culture built on customer-first values. This on-site position in Draper, UT offers a collaborative environment and strong benefits.