IT Helpdesk Technician II

Tanner; Salt Lake City (UT); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Disability insurance

Employee assistance program

Health insurance

Health savings account

Life insurance

Paid time off

Retirement plan

Vision insurance

Job summary

Tanner in Salt Lake City is seeking an IT Helpdesk Technician II to support end users with technical issues, laptop and software troubleshooting, and endpoint management using Power Apps and Intune.

This full-time, in-person role requires strong communication, customer service, and the ability to explain technical concepts to non-technical staff. The position offers competitive pay, benefits, and opportunities for growth.

Qualifications

• Preference will be given to formal education or certifications; substantial experience will also be considered.

Responsibilities

• Respond to helpdesk tickets and user requests for technical assistance.
• Assist with endpoint management using Microsoft Entra and Intune.
• Assist with management of workflows and automations in Microsoft Power Platform.
• Assist with onboarding and offboarding processes, including account setup and equipment provisioning.
• Document solutions and maintain accurate records in the ticketing system.
• Help resolve audiovisual system issues in conference rooms.
• Help ensure compliance with IT security policies and cybersecurity best practices.
• Escalate complex issues to higher-level support or vendors as needed.
• Performs other related duties as assigned.

Skills

Communication

Customer service

Analytical thinking

Microsoft 365 admin

AI-assisted troubleshooting

Explain technical topics

Tools

Microsoft Entra

Intune

Power Apps

Power Automate

Forms

SharePoint

Teams

OneDrive

Job description

Are you looking for a stable and rewarding job in a friendly and supportive environment? Do you have a positive attitude and a hunger to learn new skills? If so, you might be a great fit for our IT Helpdesk Technician II position at Tanner. We are a leading public accounting firm in Utah that values our people, our clients, and our community. We offer competitive compensation and benefits, as well as opportunities for career growth and development.

Job Summary:

The IT Helpdesk Technician II will provide technical support to Tanner users by troubleshooting and resolving issues related to business laptops and software applications. This role will also assist with workflow and endpoint management using platforms like Microsoft Power Apps and Intune.

Job Type: Full-time

Pay: $25- $30

Duties/Responsibilities:

• Respond to helpdesk tickets and user requests for technical assistance through various delivery methods.

• Assist with endpoint management using Microsoft Entra and Intune.

• Assist with management of workflows and automations in Microsoft Power Platform.

• Assist with onboarding and offboarding processes, including account setup and equipment provisioning.

• Document solutions and maintain accurate records in the ticketing system.

• Help resolve audiovisual system issues in conference rooms.

• Help ensure compliance with IT security policies and assist in implementing cybersecurity best practices.

• Escalate complex issues to higher-level support or vendors as needed.

• Performs other related duties as assigned.

Required Skills/Abilities:

• Excellent verbal and written communication skills.

• Excellent interpersonal and customer service skills.

• Strong analytical and problem-solving skills.

• Proficient with Microsoft 365 Administration and management applications.

• Proficiency in problem research using the web and AI tools to locate accurate information to resolve issues.

• Ability to explain technical subjects to nontechnical employees.

Education and Experience:

Preference will be given to candidates with formal education or certifications; however, substantial experience in the field will also be taken into account.

Experience with any of the following technologies will be given preference:

• Microsoft 365 applications: Intune, Power Apps, Power Automate, Forms, SharePoint, Teams, OneDrive, etc. Business software (e.g., Office Suite, ERP, File Transfer Portals, etc.)

• Windows 11 troubleshooting

Schedule:

• Monday to Friday

Work Location:

In person at the Salt Lake City office

Benefits:

• 401(k)

• Dental insurance

• Disability insurance

• Employee assistance program

• Health insurance

• Health savings account

• Life insurance

• Paid time off

• Retirement plan

• Vision insurance

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.

• Must be able to lift up to 15 pounds at times.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. All offers are contingent upon successfully passing a background check.