IT Helpdesk Technician II — Escalations & On‑Site Support

Troon; Scottsdale (AZ); On-site; USD 54,000 - 62,000; Full time

Job summary

Troon’s Corporate office in Scottsdale, AZ, is hiring a System Technician II. This role responds to IT support needs, handling a variety of hardware and software solutions. Ideal candidates demonstrate strong communication skills, attention to detail, and a willingness to learn in a dynamic environment.

The position offers a compensation range of $54,000- $62,000, with in-office work and requires shift flexibility due to emergency on-call support duties.

Qualifications

• Excellent written and verbal communication skills.
• Attention to detail.
• Critical thinking skills.

Responsibilities

• Monitor and execute incidents/service requests in the ticketing system.
• Respond to requests for technical assistance via phone.
• Diagnose and document technical issues with software and hardware.
• Resolve complex issues and assist System Technician I.
• Maintain networking-related issues affecting various devices.
• Engage third-party vendors when necessary.
• Advise users on IT-defined best practices.
• Facilitate escalations from System Tech I.
• Provide emergency on call support based on a rotating schedule.

Skills

Communication skills

Attention to detail

Critical thinking

Leadership experience

Training experience

Education

Associate degree in computer science

Tools

Microsoft Operating Systems

Ticketing systems

Job description

Troon’s Corporate office in Scottsdale, AZ, is hiring a System Technician II. This role responds to IT support needs, handling a variety of hardware and software solutions. Ideal candidates demonstrate strong communication skills, attention to detail, and a willingness to learn in a dynamic environment.

The position offers a compensation range of $54,000- $62,000, with in-office work and requires shift flexibility due to emergency on-call support duties.