System Technician I

Troon; Scottsdale (AZ); On-site; USD 47,000 - 54,000; Full time

Job summary

Troon’s Corporate office in Scottsdale, AZ is seeking a System Technician I to serve as the first responder for IT support across hardware and software. This in-office role requires a candidate who can learn quickly, contribute, and grow within a rapidly expanding organization. Compensation ranges from $47,000 to $54,000 annually.

The Systems Technician will handle ticketing, on-site support, and onboarding tasks, ensuring adherence to SOPs and IT security practices.

Qualifications

• Associate degree or 1 year related work experience required.
• Strong communication and critical-thinking skills.
• Experience with Windows OS and MS Office.
• Shift work flexibility is required.

Responsibilities

• Monitor and execute incidents/service requests through the internal ticketing system.
• Respond to technical assistance requests via phone queues and log case details.
• Diagnose and document issues with software/hardware, including POS, VOIP, and peripherals.
• Maintain and mediate networking issues across all sites (firewalls, switches, access points).
• Engage third-party vendors to resolve outages outside in-scope services.
• Advise users on IT best practices and company policies.
• Track inventory and ship IT equipment.
• Onboard users through AD, M365 and SOP-compliant support.

Skills

Communication

Critical thinking

Ticketing system

Windows OS

Flexibility

Education

Associate degree or related experience

Tools

Ticketing system

Windows OS

MS Office

AD/M365

Job description

Troon Headquarters
Scottsdale, AZ 85254, USA

Description

Troon’s Corporate office, located in Scottsdale, AZ, is pleased to announce an excellent career opportunity for a System Technician I! We are seeking a highly motivated individual who is eager to learn, contribute, and advance their career within a rapidly growing organization. The ideal candidate will bring a strong commitment to professional development and a desire to succeed in a dynamic corporate environment.

Compensation: $47,000- $54,000. In-office position.

Job Summary:

The Systems Technician plays a pivotal role as the first responder to all company-related IT support needs, encompassing a diverse array of IT hardware and software solutions. Our Tier 1 Helpdesk staff captures general information regarding IT concerns, needs, or issues and takes appropriate actions to resolve them or escalates the ticket as deemed necessary.

Key Responsibilities:

• Monitor and Execute incidents/service requests through our in-house ticketing system.
• Respond to requests for technical assistance through phone queues and log case details accordingly in the ticketing system.
• Diagnose and document technical issues with all software and Hardware, including but not limited to workstations and peripherals, USB/Network printers, Point-of-sale systems, VOIP Phones, and Mobile Devices.
• Maintain and mediate networking-related issues affecting firewalls, switches, access points, and other devices across all supported sites.
• Engage third-party vendors when necessary to resolve POS, ISPs, cameras, GPS, and VoIP outages outside our in-scope services.
• Advise users on IT-defined best practices and communicate company policies.
• Track inventory and ship IT equipment.
• Facilitate user onboarding through AD, M365, as well as any other continued support per our SOP’s

Qualifications:
Experience

• Excellent written and verbal communication skills.
• Critical thinking skills

Knowledge and Skills:
Required:

• Working knowledge of fundamental operations of relevant software, hardware, and other equipment.
• Ability to efficiently use ticketing systems to document and track all support calls.
• Familiarity with Microsoft Operating Systems and Office Suites.
• Flexibility with schedule, as this position requires shift work.
• Performs other duties as required

Education Requirements:
Minimum education credentials required for the role

• Associate degree in computer science or 1-year work experience in related field.

Certificates/Licenses:

• ITIL v4
• A+
• Network +
• Security +
• MCDST.

Physical Requirements:
Ability to lift 20 lbs

• Fast-paced environment
• Office role
• Mid-high noise due to call center

About Troon

Founded in 1990 and headquartered in Scottsdale, AZ, Troon is the world’s largest professional club management company, that specializes in services in golf, hospitality, and residential communities.With more than 900 locations in 45+ states and 27+ countries, Troon is a leading employer in hospitality.Guided by values that emphasize being infectiously energetic, consciously kind, and humbly prosperous,Troon offers professionals the opportunity to grow and succeed within a globally respected organization.Learn more at www.troon.com .

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.