Helpdesk Specialist II: Hybrid IT Support

ONE (Open Network Exchange); Scottsdale (AZ); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Exclusive Team Member Travel Discounts

Affordable Medical Insurance

100% Employer Paid Dental and Vision

HSA with Company Contribution

FSA

401(k)

Life & AD&D

Pet Benefits

Covered Parking

Amazing Culture!

Job summary

ONE is seeking a Helpdesk Specialist II to support roughly 350-400 on-site users at the Scottsdale HQ, plus remote locations in the UK and Philippines. The role involves troubleshooting, user account setup, device imaging, and knowledge base development.

We value collaboration, strong communication, and the ability to work in a fast-paced environment. Comprehensive benefits are offered, including healthcare and retirement plans.

Qualifications

• High School Diploma or equivalent is required.
• 2+ years of Desktop Support experience.
• Working knowledge of PC, VDI & Laptop Imaging.
• Proficiency in Microsoft Office Suite and familiarity with Windows and/or MacOS operating systems.

Responsibilities

• Provide end-user support on company devices and employee personal devices using ONE’s software and systems.
• Record detailed ticket activity and resolutions in the help desk system.
• Install, configure, and troubleshoot computers, printers and peripherals.
• Assist in setup of new user accounts and provide basic orientation to new users.
• Respond promptly to internal service inquiries and phone calls.
• Communicate with users to ensure timely resolution of issues.
• Assist with the maintenance of ONE’s Active Directory.
• Assist with office moves including end-user hardware.
• Escalate unresolved issues to appropriate IT team member.
• Set up and support video conference solutions.
• Create knowledge base articles.
• Participate in department on-call rotation.

Skills

Teamwork

Communication

Organization

Multitasking

Problem solving

Adaptability

Education

High School Diploma or equivalent

Tools

Active Directory

Job description

ONE is seeking a Helpdesk Specialist II to support roughly 350-400 on-site users at the Scottsdale HQ, plus remote locations in the UK and Philippines. The role involves troubleshooting, user account setup, device imaging, and knowledge base development.

We value collaboration, strong communication, and the ability to work in a fast-paced environment. Comprehensive benefits are offered, including healthcare and retirement plans.