IT Helpdesk Specialist II — Enterprise IT & Growth

Mark-Taylor; Scottsdale (AZ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Rent discounts

Amenities access

Employee events

Career growth

401(k) match

Paid time off

Medical benefits

Job summary

Mark-Taylor is hiring an IT Helpdesk Specialist II at its corporate office in Scottsdale, AZ. The role supports Windows, Microsoft 365, Entra ID, Intune, and endpoint management, with an emphasis on strong troubleshooting and customer service.

Three+ years in IT helpdesk or desktop support are required, along with excellent communication skills and the ability to manage multiple priorities in a fast-paced environment. Comprehensive benefits are provided.

Qualifications

• Three or more years in IT helpdesk or desktop support.
• Experience supporting Windows, Microsoft 365, Entra ID, Intune, and endpoint management.
• Strong networking fundamentals and hardware support experience.
• Excellent troubleshooting, communication, and documentation skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Serve as the primary escalation point for advanced technical issues involving hardware, software, and enterprise apps.
• Administer Microsoft 365, Entra ID, Intune, including provisioning, licensing, and authentication.
• Configure and troubleshoot Windows devices, mobile devices, printers, and endpoints.
• Collaborate with internal teams and external vendors to resolve complex issues.
• Lead or support technology deployments, upgrades, and refreshes.
• Develop and maintain technical documentation and SOPs.
• Mentor junior IT staff and share best practices.
• Identify opportunities to improve efficiency via standardization and automation.
• Support cybersecurity efforts including identity management and patching.
• Deliver exceptional customer service and build relationships with employees and communities.

Skills

Windows OS

Microsoft 365

Entra ID

Intune

Networking basics

Hardware support

Troubleshooting

Communication

Time management

Education

High school diploma or equivalent

Associate's or Bachelor's in IT related field preferred

Tools

M365 Admin Center

PowerShell

Azure AD

Job description

Mark-Taylor is hiring an IT Helpdesk Specialist II at its corporate office in Scottsdale, AZ. The role supports Windows, Microsoft 365, Entra ID, Intune, and endpoint management, with an emphasis on strong troubleshooting and customer service.

Three+ years in IT helpdesk or desktop support are required, along with excellent communication skills and the ability to manage multiple priorities in a fast-paced environment. Comprehensive benefits are provided.