System Technician II

Twice; Scottsdale (AZ); On-site; USD 54,000 - 62,000; Full time

Job summary

Twice seeks a dedicated System Technician II for its Scottsdale, AZ office. This role is integral to responding to IT support needs, where you'll manage a variety of hardware and software issues, ensuring seamless operations.

The ideal candidate will possess strong communication skills, critical thinking abilities, and an understanding of IT best practices. An associate degree in computer science or equivalent work experience is required.

Compensation ranges from $54,000 to $62,000 per year. Join a dynamic and growing team at Twice!

Qualifications

• Excellent written and verbal communication skills.
• Attention to detail.
• Critical thinking skills.
• Leadership experience preferred.
• Training experience preferred.

Responsibilities

• Monitor and execute incidents/service requests through ticketing system.
• Respond to requests for technical assistance through phone queues.
• Diagnose and document technical issues with software and hardware.
• Troubleshoot technical issues and act as escalation point for System Technician I.
• Maintain networking-related issues affecting firewalls and switches.
• Engage third-party vendors when necessary.

Skills

Excellent written and verbal communication skills

Attention to detail

Critical thinking skills

Working knowledge of fundamental operations of relevant software, hardware

Ability to efficiently use ticketing systems

Familiarity with Microsoft Operating Systems and Office Suites

Flexibility with schedule

Education

Associate degree in computer science or 1-year work experience in related field

Tools

ITIL v4

A+

Network +

Security +

Cisco Certified Network Associate

MCDST

Job description

Troon's Corporate office, located in Scottsdale, AZ, is pleased to announce an excellent career opportunity for a System Technician II! We are seeking a highly motivated individual who is eager to learn, contribute, and advance their career within a rapidly growing organization. The ideal candidate will bring a strong commitment to professional development and a desire to succeed in a dynamic corporate environment.

Compensation: $54,000- $62,000. In-office position.

Job Summary

The System Technician II plays a pivotal role as a responder to all company-related IT support needs, encompassing a diverse array of IT hardware and software solutions. Our Helpdesk staff captures general information regarding IT concerns, escalations, needs, or issues and takes appropriate actions to resolve them or escalates the ticket as deemed necessary.

Key Responsibilities

• Monitor and Execute incidents/service requests through our in-house ticketing system.
• Respond to requests for technical assistance through phone queues and log case details accordingly in the ticketing system.
• Diagnose and document technical issues with all software and Hardware, including but not limited to workstations and peripherals, USB/Network printers, Point-of-sale systems, VOIP Phones, and Mobile Devices.
• Troubleshoot and diagnose technical issues affecting end users in collaboration with the team, and act as an escalation point for System Technician I in resolving complex issues.
• Maintain and mediate networking-related issues affecting firewalls, switches, access points, and other devices across all supported sites.
• Engage third-party vendors when necessary to resolve POS, ISPs, cameras, GPS, and VoIP outages outside our in-scope services.
• Advise users on IT-defined best practices and communicate company policies.
• Facilitate System Tech I escalations.
• Provide Emergency on Call support for our clients based off rotating schedule.

Qualifications/Experience

Required

• Excellent written and verbal communication skills.
• Attention to detail.
• Critical thinking skills.

Preferred

• Leadership experience.
• Training experience.

Knowledge and Skills

Required

• Working knowledge of fundamental operations of relevant software, hardware, and other equipment.
• Ability to efficiently use ticketing systems to document and track all support calls.
• Familiarity with Microsoft Operating Systems and Office Suites.
• Flexibility with schedule, as this position requires shift work.
• Performs other duties as required.

Education Requirements

Minimum education credentials required for the role

• Associate degree in computer science or 1-year work experience in related field.

Certificates/Licenses

• ITIL v4
• A+
• Network +
• Security +
• Cisco Certified Network Associate
• MCDST.

Physical Requirements

• Ability to lift 20 lbs.

Environment/Noise

• Fast-paced environment
• Collaborative environment
• Office role
• Mid-high noise due to call center

About Troon

Founded in 1990 and headquartered in Scottsdale, AZ, Troon is the world's largest professional club management company, that specializes in services in golf, hospitality, and residential communities. With more than 900 locations in 45+ states and 27+ countries, Troon is a leading employer in hospitality. Guided by values that emphasize being infectiously energetic, consciously kind, and humbly prosperous, Troon offers professionals the opportunity to grow and succeed within a globally respected organization. Learn more at www.troon.com.