IT Helpdesk Specialist II: Enterprise Support & Growth

Mark-Taylor, Inc.

Scottsdale (AZ)

On-site

USD 60,000 - 76,000

Full time

14 days+

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Benefits offered by this job

Housing discounts (subject to location

Benefits for full-time employees

401(k) with company match

Job summary

Mark-Taylor, Inc. is seeking an IT Helpdesk Specialist II at our Scottsdale corporate office. The role focuses on advanced technical support across hardware, software, and networking, with responsibilities for Microsoft 365, Entra ID, Intune, and endpoint management.

You will lead deployments, document procedures, and mentor junior staff while delivering top-tier customer service. The ideal candidate has 3+ years in IT helpdesk, strong Windows and networking background, and a commitment to

Qualifications

Three or more years of experience in IT helpdesk or related enterprise technical support.
Experience supporting Windows operating systems, Microsoft 365, Microsoft Entra ID, Microsoft Intune, and endpoint management solutions.
Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPNs, wireless).
Experience supporting hardware, mobile devices, peripherals, enterprise applications, and ticketing systems.
Excellent troubleshooting, communication, organization, customer service, and documentation skills.
Ability to manage multiple priorities in a fast-paced environment.
Valid driver's license and ability to travel to corporate offices and locations as needed.
Experience with Windows Autopilot, SSO, SaaS integrations, and enterprise identity management preferred.
Microsoft, Azure, CompTIA A+/Network+/Security+ or equivalent certifications preferred.
Experience mentoring junior staff and familiarity with ITIL, incident, and change management preferred.

Responsibilities

Serve as the primary escalation point for advanced technical issues (hardware, software, 365, endpoint management, networking).
Administer Microsoft 365, Entra ID, Intune, including provisioning, access, licensing, authentication, and lifecycle support.
Configure and troubleshoot Windows devices, mobile devices, printers, peripherals, and endpoints while ensuring security standards.
Collaborate with stakeholders and vendors to resolve complex issues in enterprise applications and property tech.
Lead or support technology deployments, upgrades, and refresh cycles across offices and communities.
Partner with Systems Engineering to implement new technologies and improve IT service delivery.
Develop and maintain technical documentation, knowledge base articles, and SOPs.
Mentor IT Helpdesk Specialist I team members and share best practices.
Identify opportunities to standardize processes, automate tasks, and improve service delivery.
Support cybersecurity through identity management, patching, and access controls.
Deliver excellent customer service and build strong relationships with employees and vendors.