IT Helpdesk Technician I - Start Your Tech Career

Troon Headquaters; Scottsdale (AZ); On-site; USD 47,000 - 54,000; Full time

Job summary

Troon Headquarters in Scottsdale, AZ is seeking a System Technician I to join our corporate IT team. The role centers on delivering first‑line support for IT hardware and software, handling requests, and guiding users through standard procedures.

As the frontline responder, you will manage incidents in our ticketing system, diagnose issues with workstations, printers, POS, VOIP, and mobile devices, and coordinate with vendors when needed. In-office position with growth opportunities at Troon.

Qualifications

• Excellent written and verbal communication skills.
• Critical thinking skills.
• Working knowledge of fundamental operations of relevant software, hardware, and other equipment.
• Ability to efficiently use ticketing systems to document and track all support calls.
• Familiarity with Microsoft Operating Systems and Office Suites.
• Flexibility with schedule, as this position requires shift work.
• Minimum education credentials: Associate degree in computer science or 1-year work experience in related field.

Responsibilities

• Monitor and execute incidents/service requests through the in‑house ticketing system.
• Respond to requests for technical assistance via phone queues and log case details.
• Diagnose and document technical issues with software and hardware, including workstations, printers, POS, VOIP, and mobile devices.
• Maintain and mediate networking-related issues affecting firewalls, switches, access points, and other devices across all sites.
• Engage third‑party vendors when necessary to resolve outages outside our in‑scope services.
• Advise users on IT‑defined best practices and communicate company policies.
• Track inventory and ship IT equipment.
• Facilitate user onboarding through AD, M365, as well as SOP‑guided support.

Skills

Communication skills

Critical thinking

Ticketing systems

Windows OS

Office Suites

Shift work

Education

Associate degree in computer science

1 year related experience

Tools

AD

M365

POS systems

Job description

Troon Headquarters in Scottsdale, AZ is seeking a System Technician I to join our corporate IT team. The role centers on delivering first‑line support for IT hardware and software, handling requests, and guiding users through standard procedures.

As the frontline responder, you will manage incidents in our ticketing system, diagnose issues with workstations, printers, POS, VOIP, and mobile devices, and coordinate with vendors when needed. In-office position with growth opportunities at Troon.