System Technician II

Troon; Scottsdale, Northern (AZ, KY); Hybrid; USD 54,000 - 62,000; Full time

Job summary

Troon’s Corporate office in Scottsdale, AZ is seeking a System Technician II to join our IT Helpdesk. This in-office role supports a range of hardware and software solutions and provides timely incident resolution.

Responsibilities include monitoring and processing incidents, diagnosing issues across workstations, printers, POS, VOIP, and mobile devices; collaborating with teammates and escalating when needed; and providing on-call support on a rotating schedule.

Qualifications

• Associate degree or 1 year of related IT experience.
• Strong written and verbal communication skills.
• Knowledge of Microsoft OS and Office applications.

Responsibilities

• Monitor and execute incidents/service requests via the in-house ticketing system.
• Provide IT support via phone queues and log ticket details.
• Diagnose issues with hardware, software, and peripherals including POS, VOIP, and printers.
• Collaborate with the team and escalate to System Technician I as needed.
• Maintain and mediate networking-related issues across sites; coordinate with vendors as required.
• Provide on-call emergency support on a rotating schedule.
• Advise users on IT best practices and company policies.

Skills

Communication

Critical thinking

Training experience

Education

Associate degree in computer science

1 year of related IT experience

Tools

ITIL v4

A+

Network+

Security+

MCDST

Job description

Troon’s Corporate office, located in Scottsdale, AZ, is pleased to announce an excellent career opportunity for aSystem Technician II! We are seeking a highly motivated individual who is eager to learn, contribute, and advance their career within a rapidly growing organization. The ideal candidate will bring a strong commitment to professional development and a desire to succeed in a dynamic corporate environment.

Compensation: $54,000- $62,000. In-office position.

Job Summary:
The System Technician II plays a pivotal role as a responder to all company-related IT support needs, encompassing a diverse array of IT hardware and software solutions. Our Helpdesk staff captures general information regarding IT concerns, escalations, needs, or issues and takes appropriate actions to resolve them or escalates the ticket as deemed necessary.

Key Responsibilities:

• Monitor and Execute incidents/service requests through our in-house ticketing system.
• Respond to requests for technical assistance through phone queues and log case details accordingly in the ticketing system.
• Diagnose and document technical issues with all software and Hardware, including but not limited to workstations and peripherals, USB/Network printers, Point-of-sale systems, VOIP Phones, and Mobile Devices.
• Troubleshoot and diagnose technical issues affecting end users in collaboration with the team, and act as an escalation point for System Technician I in resolving complex issues.
• Maintain and mediate networking-related issues affecting firewalls, switches, access points, and other devices across all supported sites.
• Engage third-party vendors when necessary to resolve POS, ISPs, cameras, GPS, and VoIP outages outside our in-scope services.
• Advise users on IT-defined best practices and communicate company policies.
• Facilitate System Tech I escalations
• Provide Emergency on Call support for our clients based off rotating schedule.

Qualifications/Experience:
Required

• Excellent written and verbal communication skills.
• Critical thinking skills

Preferred:

• Training experience

Knowledge and Skills:
Required

• Working knowledge of fundamental operations of relevant software, hardware, and other equipment.
• Ability to efficiently use ticketing systems to document and track all support calls.
• Familiarity with Microsoft Operating Systems and Office Suites.
• Flexibility with schedule, as this position requires shift work.
• Performs other duties as required

Education Requirements:
Minimum education credentials required for the role

• Associate degree in computer science or 1-year work experience in related field.

Certificates/Licenses:

• ITIL v4
• A+
• Network +
• Security +
• MCDST.

Physical Requirements:

• Ability to lift 20 lbs.
• Fast-paced environment
• Office role
• Mid-high noise due to call center

About Troon

Founded in 1990 and headquartered in Scottsdale, AZ, Troon is the world’s largest professional club management company, that specializes in services in golf, hospitality, and residential communities.With more than 900 locations in 45+ states and 27+ countries, Troon is a leading employer in hospitality.Guided by values that emphasize being infectiously energetic, consciously kind, and humbly prosperous,Troon offers professionals the opportunity to grow and succeed within a globally respected organization.Learn more at www.troon.com .

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.