IT Support Technician I - Guest-Focused Tech Help

Gila River Resorts & Casinos; Chandler (AZ); On-site; USD 25,000 - 36,000; Full time

Job summary

Gila River Resorts & Casinos in Chandler, AZ seeks an IT Help Desk Technician to provide frontline support for hardware, software, and network issues. You will respond to requests via phone, email, and in person, prioritize tasks, and log incidents in the ticketing system.

The role requires HS diploma and technical-support experience, plus an AZ driver's license. You must pass drug, background checks, and adhere to the GILA WAY of guest service and smoking environment requirements.

Qualifications

• HS Diploma or equivalent required. Associate's Degree in Computer Science or related major preferred.
• Experience and/or training in technical support required.
• Must possess a valid AZ driver's license and clean driving record for the past five (5) years.
• Ability to perform the GILA WAY which is as follows; Greet our guest, Interact positively with our guest, Listen actively to our guest, Appreciate our guest.
• Must possess excellent guest service skills, strong telephone etiquette, a self‑starter wit the ability to follow up and complete tasks in a timely manner with minimum supervision.
• Strong interpersonal and communication skills, both written and oral.
• Must pass a pre-employment drug/alcohol test and agree to maintain a Drug‑Free Workplace as a condition of employment.
• Must pass a full background check to be certified/licensed prior to employment.
• Must be able to work in a smoking environment.

Responsibilities

• Promotes and provides excellent guest service experiences to both internal and external guests.
• Answers, evaluates, and prioritizes incoming telephone, voicemail, e-mail, and in‑person requests for assistance from users experiencing problems with hardware, software, networking, and other computer related technologies troubleshooting, password resets, minor desktop, printing or phone issues.
• Logs and tracks calls using IT ticketing system, and maintains history records and related problem documentation.
• Installs, configures and supports server and client workstations.
• Trains users on software and hardware.
• Maintains a dependable work attendance record with extremely infrequent absences and/or lateness.
• Performs other special projects and duties as assigned.
• MVR required at the time of application.

Skills

Technical support experience

Strong communication skills

Customer service excellence

Task follow-up

Education

HS Diploma or equivalent

Associate's Degree in Computer Science or related major

Job description

Gila River Resorts & Casinos in Chandler, AZ seeks an IT Help Desk Technician to provide frontline support for hardware, software, and network issues. You will respond to requests via phone, email, and in person, prioritize tasks, and log incidents in the ticketing system.

The role requires HS diploma and technical-support experience, plus an AZ driver's license. You must pass drug, background checks, and adhere to the GILA WAY of guest service and smoking environment requirements.